This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I was left during a reservation in a dark place with no where to go. I was unable to satisfy obligation due to manager no being put on phone.
Business response:
Hello Sincere, I am sorry about the issues you had. You were sent a separate email asking for additional information so the appropriate management team can address the problem directly with you. I apologize again for any inconvenience.
I have used this location several times over the years. Lately, I have been overcharged for gas TWICE. Don't think you can call their phone number about this........you will be on a one hour hold, and then get cut off and have to start all over again. No, you have to drive there and wait in line, and spend an hour getting the overcharge fixed. Oh, and make sure you take LOTS of photos. When I went back today, I was treated like a lying criminal until I showed my photos; it was very upsetting. The dismissive attitudes come fr... read more
On August 26th, I planned to move my belongings into a U-Haul storage unit. To do so, I reserved a U-Haul truck to help me transport from my apartment to the storage unit I also reserved. I received the truck and loaded my belongings. I drove to the storage unit and they didnt have my storage unit. They didnt have any storage units in the size I reserved for. And, according to their website, reservations are guaranteed:(from U-Haul website)Yes, confirmed reservations are guaranteed.Reservations become confirmed under 2 circu... read more
Business response:
Hello ******* I am sorry about the issues you had with your storage reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Doo doo dat dat simply reserved a truck to haul belongings. Relative was going to pay for the expense. I tried to utilise the Chat box was on "hold" for 15 minutes. I phoned the customer service number where the wait time was over 30 minutes. I emailed four people for nothing since nobody would simply take our money so I could pick up the truck. The WORST ever. If I move again, Good gravy, I'll carry every belonging I have rather than deal with this lousy, worst, inefficient, time-suck company. No service, no attentiveness. ... read more
Business response:
Hello *******, I am sorry you are having a hard time reaching someone to complete this transaction. You can pre-pay one-way rentals when you complete the Express Check-In. Please create an online account, be sure to use the name, phone number and email address as it is listed on the reservation. Once that is completed, you should be able to complete the check-in and pre-payment. If you still have any issues, you can reach out to us via ******* or ******** at @uhaul_cares for further assistance. I apologize again for any inco... read more
IF YOU FIND YOURSELF IN ****, **, DO NOT RENT A U-HAUL FROM ******************** NEW AND USED!Where to begin. I had the "joy" of renting a U-Haul from the above location on August 7, 2021. I picked a time slot when the location was open, rented a moving service, and planned ahead. Turns out the location wasn't staffed. In fact, the location was closed despite U-Haul's website holding otherwise. So, I download the app.The app provides a lockbox code, BUT - and here is the crux of my terrible experience - the app did not provi... read more
Business response:
Hello ****, I am sorry about the issues you had while trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
UHauls online system glitched while I was loaning out my truck. I was unable to verify the fuel and mileage. uhaul ended up charging me for 102 miles. I explained to them I only went 102 KM! Its been almost two months. The first employee agreed that he could account for **** miles. He sent it to the supervisor and the supervisor said no. I emailed him back and he never responded. I emailed service@uhaul and they never replied. I followed up again and the manager said no again. This company doesnt care about their customers. ... read more
Business response:
Hello *******, I am sorry about the issues you had with your rental. Your concern has been documented and the management team addressed this issue earlier today. If you have any other questions or concerns, please feel free to contact us again. I apologize again for any inconvenience.
I agree with others that I wish there were negative stars one could assign. The U-Haul Storage facility in ***********, ** is the poorest run commercial enterprise I have encountered in my 63 years on this earth. The **** system went out in late July and the temperature in the "climate controlled" facility hovered around 93 degrees for over 2 weeks. I was told there was a part on order to fix a broken **** unit, but because of Covid it might take awhile. I moved a bunch of the most fragile things out of the unit and asked fo... read more
Business response:
Hello ****, I am sorry about the issues you are having with your storage unit. I reviewed your contract and see some of the issues you mentioned were already addressed. I still documented your concerns and forwarded them to the appropriate management team to discuss directly with you. I apologize again for any inconvenience.
Uhaul is a nightmare! They do not honour reservations when it comes to equipment or time of pickup. I showed up to pickup my truck at the schedule time and the key had not been "staged" for the 24/7 self pickup and was just told "sorry that happens sometimes" They promised me a 50$ rebate because I had a "reservation guarantee" on my booking. It has been over a month and I have not received this yet. I would give ZERO stars.
Business response:
Hello *****, I am sorry about the issues you had with your rental. I updated and reviewed the existing complaint file, and it has been submitted. You will normally see it on your account within 3 - 5 business days. I apologize again you had the issue with the reservation and the delay for the Reservation Guarantee.
Unbelievably bad service and POOR online portal.I was charged a late fee AFTER setting up automatic payments.I'm not sure where my card information went, or why it was not saved, but if you have a storage rental unit DO NOT rely on their "automatic withdrawal" system. It does not work and you will find yourself with stuck with a late fee and no form of customer service for recourse. After entering card information for a second time for automatic withdrawal, it again did not work. Even worse, is that it is practically impossi... read more
Business response:
Hello ******, I am sorry about the issues you had with your storage payments. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com