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U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul has the worst customer service I have ever seen.We rented a trailer and the tire was coming apart. so we called for roadside service to change the tire. U-Haul couldn't find a tire after they told us someone was on the way. After waiting 3.5 hours in the hot at 12:00 at night we called the towing company and they told us they didn't have a tire.So we called U-Haul back and after putting us off for 2 more hours they decided to put us in a nasty *********** long story short we got the tire 9:30 the next morning. when th... read more
Business response:
Hello ******. I apologize for any issues you had during the renta.. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
U-Haul has the worst customer service I have ever seen.We rented a trailer and the tire was coming apart. so we called for roadside service to change the tire. U-Haul couldn't find a tire after they told us someone was on the way. After waiting 3.5 hours in the hot at 12:00 at night we called the towing company and they told us they didn't have a tire.So we called U-Haul back and after putting us off for 2 more hours they decided to put us in a nasty *********** long story short we got the tire 9:30 the next morning. when th... read more
Business response:
Hello ******. I apologize for any issues you had during the renta.. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
U-Haul has the worst customer service I have ever seen.We rented a trailer and the tire was coming apart. so we called for roadside service to change the tire. U-Haul couldn't find a tire after they told us someone was on the way. After waiting 3.5 hours in the hot at 12:00 at night we called the towing company and they told us they didn't have a tire.So we called U-Haul back and after putting us off for 2 more hours they decided to put us in a nasty *********** long story short we got the tire 9:30 the next morning. when th... read more
Business response:
Hello ******. I apologize for any issues you had during the renta.. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
U-Haul has the worst customer service I have ever seen.We rented a trailer and the tire was coming apart. so we called for roadside service to change the tire. U-Haul couldn't find a tire after they told us someone was on the way. After waiting 3.5 hours in the hot at 12:00 at night we called the towing company and they told us they didn't have a tire.So we called U-Haul back and after putting us off for 2 more hours they decided to put us in a nasty *********** long story short we got the tire 9:30 the next morning. when th... read more
Business response:
Hello ******. I apologize for any issues you had during the renta.. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
This regards Order # ********. Overall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, ** in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock ... read more
Business response:
Hello Autumn, I am sorry about the issues you had with your U-Box order. I reviewed the existing complaint file and see a member of management already reached out to about these issues. If you need further assistance, please respond to the email they sent you. I apologize again for any inconvenience.
Uhaul booked my reservation incorrectly so I cant use them. I booked in May for Aug and now I cant use them. Poor business
Business response:
Hello ****. I apologize for any issues you had with the reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Uhaul booked my reservation incorrectly so I cant use them. I booked in May for Aug and now I cant use them. Poor business
Business response:
Hello ****. I apologize for any issues you had with the reservation. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service.
Business response:
Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Dont waste your time buy a tralier or rent truck from penske or enterprise. Jink equipment lousy customer service.
Business response:
Hello ***. I apologize for any issues you had with your rental. I found 2 recent rentals and I do not see any notes or complaints filed under either one of them so I am unsure of the specific issue(s) you are having. Please provide the order number and details of what is going on so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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