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U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Bend certified U-Haul Hitch Center.
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We organized a Uhaul truck one month in advance of our move across the state. They called me at 7:40 am the morning we were to pick up the truck and said they did not have a truck for us until the following afternoon - and a 1.5 hour drive away from our house and the original pick-up location. NO GUARANTEES with this company. Five people had arranged time off and schedules to help us with this move. U-Haul offered me no financial benefit for the delay, and no other options of trucks to rent. We had less than 12 hours to come... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a pick up after being in a accident with my truck, I needed another day so I was charged $68.00 for a $39.00 a day truck plus .69 a mile, then I accident left several hand tools in the door pocket, returned the truck on Sunday. I spent hours trying to call the local office to advise on my tools and keep being sent to another state, after work I went to the office and explained, they said no tools was there, bottom line dishonest employees, and poor management, dont rent from these crooks.
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish I could give 0 stars.We showed up at our scheduled pick up time, only to find out they did not have the trailer we reserved. They expected us to drive 3 hours out of our way to a location that had a trailer.This ruined our move and cost us 100s of dollars and we didnt even get an apology.I will never use Uhaul again.
Business response:
Hello *******, I apologize U-Haul was not able to fill the reservation based on your preferences. Unfortunately, I was not able to locate the reservation using the name or email address listed in the review. Please confirm the name and order number. Thank you and I apologize again for this issue.
i reserved a 15' truck online, over a week in advance. received confirmation email stating that i would be contacted by a representative by 6pm the day before. there was no such call. the morning of, i take the initiative and call the **** number. they transfer me to reservations, and after i give them my reservation number i am put on hold UNTIL THEY HANG UP ON ME ! i call back and they tell me there is no truck for me. i ask, what do i do ? and they say to go pickup a truck from a location 2 hours away from me. i tell them... read more
Business response:
Hello ******, I apologize for the issue with your reservation. Unfortunately, I was not able to locate your reservation using the information in the review. Please provide the name and email address listed on the reservation so we can look into this issue further.
I would give it negative stars if I could. They are absolutely horrible, they say one thing and do another and when you call customer support they deny everything and blame you even though its their staffs fault. There is no due diligence. They say your conversations are recorded but they dont refer to them even though you ask them to to confirm that their staff was in the wrong. They all say different things and regardless of their inconsistencies no one in their staff is held accountable and no refund is made. The worst th... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In summary, the 'reservation guarantee" was messed up and I called to get them to fix it. I was distressed about it on the phone so a very nice employe sweetly asked if I wanted to speak to a manager and transferred me. ***** said she didn't see what mistake was made and what I was 'all upset about'. She said she had no responsibility (I find out later that I was owed $50 for this error.... That's what she should have said to me.) I said you are so rude, that the other person I spoke with was so nice. And she said, well, you... read more
Business response:
Hello Kyana, I am sorry about the issues you had with your reservation and how it was handled. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am absolutely disgusted with the customer service I received today! I brought my vehicle into the U-Haul store in ********************** (**** ***********, ***************, ** *****) for my scheduled appointment to install a hitch for my bike rack. I dropped off the vehicle at 2pm, and the guy that I dropped it off to said the car will be ready in an hour and a half tops. He confirmed again that it would be ready in an hour and a half, before I left. I walked back to the store two hours after I dropped the vehicle off, and... read more
Business response:
Hello *******. I apologize you had a poor experience. Unfortunately, I was not able to location the order using the information in the review. Please provide the order number and name listed on the order so we can have the appropriate management team address your concerns. I apologize again for these issues.
I am furious with UHAUL. The day before we were supposed to pick up one of our trucks in ******* **,, they didn't have it at the location. So they switched to another location 2 HOURS away!!!!! Mind you I've called UHAUL 8 times already! I told the rep, just leave the one in ************** and I'll figure it out. She said ok I'll leave your reservation there, even sent an email confirmation. I called again to confirm, about an hour later, THEY GAVE MY Reservation AWAY!!!!!! What the hell! They gave me a new location that's a... read more
Business response:
Hello *******, I am sorry about the issues you've had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible from start to finish Had the reservation all messed up and then over charged me with no explanation for damage to the truck. Just an invoice that said window repair no price breakdown or anything.. safelute was allegedly contracted to repair it however my quote from safelight came up $200 cheaper So apparently uhaul employees are allowed to run your card for whatever you want and skim off the top. Theyre thieves and crooks and offered no further explanation I had to battle for hours to even be connected to a human w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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