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U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Was set up for a 1pm appointment and the general manager ********************* didn't want to be bothered with my schedule that they confirmed. This is a very undependable person of this business. I will never recommend this place to no one.
Business response:
Hello ******. I apologize for any issues you had. Unfortunately, I was not able to locate a rental order using the information from the review. Please provide the order number and name on the order so we can have a member of management address your concern. Thank you and I apologize again for any inconvenience.
I wish I too could give zero stars out of 100!!! I had RSVP for the 1st time a U Pack Box RSVP ********. An out of state move from *********** to **. What a nightmare on getting my box scheduled and delivered to me in **! What a customer must go thru to get someone on the phone is a nightmare. My box was scheduled to be delivered on 11/9 and I received a call from ********** on 11/4 to confirm the delivery on 11/9 by a female driver, named ****** (or something like this name.). She confirmed the address and placement of boxe... read more
Business response:
Hello ******, I am sorry about the issues you are having with this leg of your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
**********,************* UHaul said my UBox would be delivered to my new state /home address at no extra charge. It was in their free delivery zone. When I arrived to pay for the shipping in ********, I was informed that I need to pay extra for home delivery. Im elderly and dont have any way to empty the UBox from their site and haul my belongings to my home. So I had no choice but to pay. This same UHaul didnt know how to add insurance on my belongings. Both UHaul places had to call a manager because they didnt know how to ... read more
They scammed me! These criminals lied saying that the truck I returned had 3/16th tank of gas, but I filled it to 100%! When I disputed it, they said someone will call me. No one did. Today, (3 weeks later) they charged my debit without permission! $203!
Business response:
Hello Anthony. I apologize for the fuel charge and lack of communication. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
***** dropped off on a hitch not the way we sent in the photo. ********************* said it would be next week for trailer to bring to put on the driveway as requested. This request was done by Photos & speaking on the phone to confirm. **** doesnt seem to care, no one mentioned at the store or phone reservation that you buy your own locks. At least **** could have compensated the frustration by offering locks, but he didnt seem to care again. Your employees need to be train properly, your rating is 0
Business response:
Hello Diane, I am sorry about the issues with your U-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Rented a uhaul oct 1 for 8 am from ******** to ******* thought costing $195+ gas and damages if any occured. They changed my pick up location and couldnt be bothered to let me know so when I showed up at my the location i thought i was suppose to be at i was sent 20 minutes down the road, i rented a uhaul that was closest to my house at the time so i would have to pay for more gas being that im going to ******* and gas is so high already. Okay fine so i get in and find out im being charged $361 because apparently using **** ... read more
Business response:
Hello Heather, I am sorry about the issue with the deposit refund. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul is actively STEALING from their customers!!! They forced me to get a much larger truck than what was needed whic up tolls and gas to almost triple the original cost, in top of that Uhaul decided to overcharge my account for a ************************** a total of $275 plus taxes. Because of Uhaul my moving experience was negative and stressful. Customers should save themselves this trouble and never choose UHaul
Business response:
Hello Johanna. I apologize for the issues with your rentals. I reviewed the existing complaint file and see the payment issues was already addressed. In order to fill a reservation, U-Haul may offer a larger truck size at the same price as the reserved equipment. I apologize again for any inconvenience these issues may have caused you. If we an assist with anything else, please let us know.
Wish I could give zero stars out of 100. This company has the absolute WORST customer service I have ever received in my life. CONSUMER BEWARE!1) booked my reservation online on Monday 2) received a text confirmation on Wednesday with all the wrong details including pickup location and pick up time 3) I called U-Haul to get it fixed, the person supposedly fixed it 4) 5 minutes later I get a text confirming my reservation had changed to the wrong location and the wrong pick up time 5) I called back, spoke to a nice guy who fi... read more
Business response:
Hello Katrina, I am sorry about the multiple issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented from one of the bigger Uhaul centers. Several trucks and trailers available. I was only doing ************************************************************************************ anything. When i was there I was told by a rep to leave the keys on the seat and that I was all set and would receive an email later. Well imagine my surprise when the receipt included a cleaning fee of $25. There was nothing to clean. I picked up a sectional with no packing material or even straps. I covered with my own moving blankets. Th... read more
Business response:
Hello *****, I am sorry about the cleaning fee. I reviewed your rental receipt and see this charge was already removed. I sent you a copy of your modified receipt. I apologize again for any inconvenience and if we can assist with anything else, please let us know.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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