This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Bend, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Bend certified U-Haul Hitch Center.
Location details
63370 N Hwy 97, Bend, OR, 97701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I sincerely hope this company goes out of business. The cheap b******* wanted to try and make me go over an hour away to get a 10ft truck that I'd reserved TWO WEEKS in advance, the afternoon before my move, rather than give me a 15ft down the f****** road. You have to actually haggle with these mfs to get them to fix THEIR mistake. On top of that their movers scheduled through MovingHelp aren't vetted at all. The company that was supposed to unload me pulled a no call no show, and they couldn't and didn't do a **** thing ab... read more
Business response:
Hello *********, I am sorry about the issues you had during your move. Your concern about the truck reservation has been documented and forwarded to the appropriate management team to address directly with you. For the Moving Help portion, you will need to contact Moving Help at **************************************************************************. I apologize again for any inconvenience.
Horrible customer service and manager ***** is rude and acts like shes is higher than corporate customer service as I called ahead prior to coming to this location. Before I can speak she said Im not returning the item and says shes owns this place AND its her rules and mocks you instead of helps you when you have a B&W hitch that was a defective product. This was an expensive ball hitch which she chuckled and said its not a hitch and chuckled , she should be a teacher as she stated she likes correcting people as she continu... read more
Business response:
Hello, I am sorry for the experience you had. Unfortunately, I was not able to find any orders using the information provided in the review. Please provide the name and email used for this order as well as the method of purchase (in person or online). Please include the address of the location where this incident happened. Thank you and I apologize again.
Awful! If I could give negative stars, I would! I rented the unit to be returned the following day at noon because my daughter was moving into an apartment. U-Haul changed my drop off time and refused to allow me to return it to the city I picked it up in to make other arrangements or I would be charge $500z pic another company! Rude as h*** CSRs.
Business response:
Hello *****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Rented large truck and trailer for ***** mile move; **************************************************************************************** side of the road from 1:00am until 11:00am. Family traveling had 3 small children and 4 pets. uhaul provided no accommodations leaving family and pets with their belongings stranded without access to bathroom or rest area (small children had to soil themselves sadly). UHAUL has falsely reported that they have spoken to customer but refuses to speak to customer and find resolution. The v... read more
Business response:
Hello ********, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The worst experience of my life. I went for a simple hitch install on my Camry. A standard, non-hybrid common car that has never had any modifications done. All parts for the hitch are their own. For anyone that has done this before it shouldn't take anymore then around 20 minutes. They offered wiring for an additional cost and since I was here, I figured why not. The window I was given for for an hour. I figured approximately an hour and a half just to be safe. They almost a full four hours stating "needed time to charge a ... read more
Business response:
Hello ****, I am sorry about the issues you had with the hitch installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
These are the biggest liars , losers and scumbags of the car and truck rental business, was lied to 5 timed during booking and no manager would deal with issues or even get on the phone to deal with recorded phone calls of lies told by employees . These people do not care about any customers nor do they have any proper system of reservation or rental the biggest ************* in Canada.
Business response:
Hello ********, I am sorry about the issues you had any issues. Unfortunately, I was not able to find a recent rental or reservation using the information in the review. Please provide the name, phone number and email address listed on the order so we can have this addressed for you. I apologize again for any inconvenience.
I rented a 15 foot cube van from them yesterday. After going 6 km (confirmed by the odometer) I put in $10 to return it to 9/16 of a tank--the same level as when I got it. After returning it they charged me for another 9 litres ($17) claiming the gas guage wasn't at the same level as when I got it. That means it took 15+ litres to travel 6 km. I've contacted the company twice now to see what they want to do to remedy the situation.
Business response:
Hello *****, I apologize for the issue with the fuel charges. The fuel fee has been refunded and should reflect on your card account within 5 business days. I apologize again for any inconvenience.
Uhaul is scamming people out of money Give a Reciept with amount of gas in truck then charge for 6 gallons saying it was full or half of tank when Reciepts shows how much. Uhaul is Doing Bad Bussiness.Go to Any moving company but Uhaul. They get Zero stars ***************** ******* ** beware of them.And there managers etc. I want my refund for 6 gallons when I only use 1 gallon Reciepts shows proof b******
Business response:
Hello ******, I am sorry about the issues you had with your rental fees. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I reserved a cargo van using my credit card online. When I got to the location, I was told that though the van was available, I would not be allowed to rent it because the address on my driver's license was not within city limits. I have two properties, both of which are in the same county, but one is about 30 minutes outside of the city in question. There was no indication of needing an in-city address anywhere on the site.I explained this to the customer service agent, and he said it was "a new rule." He then said he could... read more
Business response:
Hello ******, I apologize for the inconvenience. The ******************************** was $19.95 per rental period and $0.79 per mile. I reviewed the return receipt and that is what you were charged. I emailed you a copy of the reservation and the final receipt so you can see the rental period rate and per-mile rate are the same. As for the Reservation Guarantee, that was issued and refunds normally reflect on your card within 5 business days. You should have received a separate email confirming the credit yesterday morning.... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 772 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com