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U-Haul Moving & Storage of Up-Town
- Self Storage
- Chicago, IL
About this business
U-Haul is the choice for truck, trailer, cargo van rentals and U-Box storage & moving pods; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.
Location details
4055 N Broadway St, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Terrible experience. Followed app directions to skip the line and ask the representative for the keys. When I did this Ian yelled ‘get back in line can’t you see I’m with a customer’ then put his hand in my face to cut me off. It was very embarrassing and over waste of time as it cost me 20 minutes to literally have them hand me the key. When I asked him if he knew the app directed me to do so he ‘told me he was helping a client...NEXT’ then waved me off again. So rude and clearly a breakdown of the process. Will not use Uha... read more
What a piece of shit. The website says you don't have to pick a drop off location online. When making the reservation it just assumed it was intown (even though I never specified) and when trying to switch to a different location got transferred to 5 different numbers and got 5 different answers, customer representatives had no idea what they were talking about and could not switch the drop off location even though I didn't pick one in the first place. Some said it simply wasn't possible, some said I could just call the othe... read more
Had my reservation cancelled 3 days before the move. Have movers and everything. Couldn't get a single person in customer service to help. Absolutely the most horrendous moment of customer service I have ever experienced. How can you cancel someone's advance reservation? We know it is busy at the end of the month, hence the reservation!
Absolutely fantastic customer service! I wouldn't go to any other Uhaul, these guys do a great job. Will be returning soon.
Frequently asked questions about U-Haul Moving & Storage of Up-Town
How is U-Haul Moving & Storage of Up-Town rated?
U-Haul Moving & Storage of Up-Town has a 2.8 star rating with 290 reviews.
When is U-Haul Moving & Storage of Up-Town open?
U-Haul Moving & Storage of Up-Town is open now. It will close at 8:00 p.m.
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