U-Haul Moving & Storage at Plaza Trail

Kersey Mzasianlove Nina 

on Facebook

4 years ago

the customer service was horrible I walked in she did not greet me I started speaking I didn't even know she was on the phone still didn't greet me.. too lazy to even go get the truck and bring it around front I had to walk all the way in the back to get it.. gas was not all the way full.. when I returned it the tells me to park where I found it.. then tells me I need to bring to the front to get checked out.. why not tell me that first.. smh. I do not recommend. they need training class on customer service ASAP 

Tom Holliday 

on Facebook

5 years ago

The customer service at the U-Haul on South Plaza Trail Stinks! Seems if they’re not selling boxes or bubble-wrap they aren’t much interested in your business. Propane customers apparently have the very lowest priority. I waited almost 30 minutes to get a propane fill-up for my RV. After the manager walked out and headed for the lot without so much as a “someone will be with you in a minute” I drove off. Walk away from business’s that aren’t interested in doing business with you. 

Alan McMillan 

on Facebook

6 years ago

We rented 6x12 cargo trailer for trip to Charlottesville from VB. It was the worst experience. The trailer would jerk the car back and forth whenever we got a bump in the road and the car was going over 35 mph. First it caused me to not use my dad's truck because I didn't want to take a chance of causing damage to his truck. Then it was still a terrible ride so we lost time and money when we were routed to another location along the drive where we waited to be helped only to have a test drive done that card to replicate the ... read more

Lisa Burrow 

on Facebook

11 years ago

Love this rental location. As a Realtor and Home stager..Ive used this location several times over the years. Staff goes outta way..trucks always clean and run great..and they get what a "reservation" means. When i reserve a truck there its there. Thanks guys and gals..;).