This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
TWT Group Inc.
- IT Services & Computer Repair
- Fountain Hill, AB
About this business
Specialties Wouldn't it be nice if your Technology just worked? Wouldn't it be even better if you enjoyed calling your IT guy? Our goal is to help your business grow. Our commitment to providing the best support in the Calgary business community is unparalleled. We work hard to ensure you have complete satisfaction and confidence in your technology systems. Your business will receive all the IT services it needs with a personal touch. Many Calgary businesses rely on TWT Group to provide them with a complete range of services... read more
Location details
1550 5th Street SW, 1550 5 Street Southwest Suite #300, Fountain Hill, AB, T2R 1K3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been a long-time client beginning in the TWT days. The company was quick, responsive, and professional when it was locally owned and operated. Unfortunately service has dropped off significantly over the last year. I cannot contact my account manager directly and do not receive quick responses, even when a matter is urgent in nature.
TWT was awesome Fully Mangled, is not.
Please read the positive reviews carefully - they belonged to TWT when the former owner was the operator of this company. As an entrepreneur that depends on managed IT services to keep her business going - there are much better choices out there. Since the acquisition there is no care or responsibility on the accounts - and no responsibility and a complete lack of care. There has been a mass exodus of the amazing employees that once worked there - and an even more extreme exodus of the clients that loved and trusted the owne... read more
This is the worst customer service I've ever experienced. Don't waste any of your time with them. Here's why: 1. Problems don't seem to be fixed. The same problems continue over and over again. 2. You don't have the ability to call someone with an issue. They randomly call you back, whenever they feel like it, after you create a ticket. Sometimes you wait half a day. Other times you wait 2 days. They call randomly and if you don't pick up, you have to email them to ask them to call you back; which again they do whenever they... read more
We signed up with TWT originally based on customer reviews. We were promised great service and customer support. Shortly after TWT was acquired by Fully Managed and it seems like our account fell through the cracks. We were stuck in a 3 year service agreement and had no way to change providers. We were left behind during the merger and as a startup we received little support on what policies were, how to submit tickets and got left in the shuffle. We were later assigned an amazing account manager but no matter how much he tr... read more
Frequently asked questions about TWT Group Inc.
How is TWT Group Inc. rated?
TWT Group Inc. has a 4.6 star rating with 97 reviews.
When is TWT Group Inc. open?
TWT Group Inc. is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com