TWT Group Inc.

B C 

on Google

4 weeks ago

Not a good choice. They are slow and bill for work they have not done. You have to call and email them many times over weeks or months just for one request. Then they charge you for each call & email you sent, invoicing 10 times what the charge should be. 

Brad Currie 

on Google

a year ago

I've been a long-time client beginning in the TWT days. The company was quick, responsive, and professional when it was locally owned and operated. Unfortunately service has dropped off significantly over the last year. I cannot contact my account manager directly and do not receive quick responses, even when a matter is urgent in nature. 

David Collins 

on Google

2 years ago

TWT was awesome Fully Mangled, is not. 

Colette Hamon 

on Google

2 years ago

Please read the positive reviews carefully - they belonged to TWT when the former owner was the operator of this company. As an entrepreneur that depends on managed IT services to keep her business going - there are much better choices out there. Since the acquisition there is no care or responsibility on the accounts - and no responsibility and a complete lack of care. There has been a mass exodus of the amazing employees that once worked there - and an even more extreme exodus of the clients that loved and trusted the owne... read more

Michael B 

on Google

2 years ago

This is the worst customer service I've ever experienced. Don't waste any of your time with them. Here's why: 1. Problems don't seem to be fixed. The same problems continue over and over again. 2. You don't have the ability to call someone with an issue. They randomly call you back, whenever they feel like it, after you create a ticket. Sometimes you wait half a day. Other times you wait 2 days. They call randomly and if you don't pick up, you have to email them to ask them to call you back; which again they do whenever they... read more