Twin Lake Air LLC, Heating and Cooling

Laura Rice 

on Google

3 days ago

Absolutely Fantastic Service! I couldn't be happier with my experience with Twin Lake Air! They are a small business that truly values honesty and excellent customer service. Sue was incredible—she troubleshooted everything thoroughly and figured out exactly what was wrong. Shawn then handled the repairs flawlessly. Both technicians were extremely professional, helpful, and highly knowledgeable. They took the time to explain everything to me clearly so I knew exactly what was happening. I will definitely call them again for ... read more

Gloria Peterson 

on Google

4 days ago

I was out yesterday and, apparently, we had a power outage. When I got home last night, the A/C in the front of my house wasn't coming on. This morning, I called Twin Lakes Air intending to leave a message and hoping I could get on their schedule tomorrow. Within two minutes, my phone rang. I had two numbers for Twin Lakes Air and had mistakenly called Mark's personal number rather than the office, and he was in North Dakota on vacation! Even so, he spent about 20 minutes helping me reset the breaker and walking me through t... read more

Karen R 

on Google

2 months ago

This rating is for inappropriate customer communication. My neighbor referred me and I called to schedule a bid appt for a mini split AC install. They scheduled for the next day at 10am. The Tech came 45 mins early and I wasn't there as I was walking my dogs. When I returned and was waiting, I rec'd a call from Mark saying that they don't have availability to install the product "in a timely manner". I said I am not in a rush, then he said they are not taking new customers. I asked then why did you schedule a tech to come ou... read more

JoAnn Roberts 

on Google

9 months ago

Twin Lakes put in dual Mini split ductless units and addressed some minor plumbing issues we had. Everyone in the crew was professional and did such good work. Thank you Joshua, Linny, James, Clayton and Mark. A job well done. I highly recommend this company for your needs. 

Jennifer Ezzell 

on Google

10 months ago

Our A/C went out and we used our home warranty company to fix it. They were awful! Tried to tell us we needed a thorough cleaning that would cost $1200. We asked a friend for a referral and that is how we found Twin Lake Air. Shawnee was amazing! Checked out units, made modification and all was cured for less than the service charge for the home warranty. Twin Lake will have our business from here on out. Thanks, Shawnee!