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Truck Rental at The Home Depot
- Transportation Services
- Scarborough, ON
About this business
Location details
428 Ellesmere Rd, Scarborough, ON, M1R 4E6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I rented a small van and agreed to the $7 per 15 minute late fee policy. However, when I returned the vehicle, the front desk was completely empty. I asked another staff member for help, but nobody showed up to assist us for 20 minutes. When someone finally arrived, he apologized for making us wait, but then proceeded to charge me the late fees for those 20 minutes. His excuse was simply, "I can't do anything, it's the system." Charging a customer a late penalty because your own desk is unstaffed is completely unacceptable... read more
No ones picks up the call
They cancelled my reservation at the last minute. Tried calling to rebook but was hung up on 4 times. When I finally did get through to someone she was rude and disconnected the call before transferring me to the proper department. Went into the store only to be told they just reserved the last van! The entire reservation process is a mess.
Calling for days without reply
This review is specifically pertaining to the Truck Rental process at this Home Depot location. I reserved a truck 2 weeks in advance. The initial reservation process was already frustrating, I called to clarify something for my rental. I called 4 separate times and each time, I was "transferred" to the rental department, the line would just drop dead after a few minutes of ringing. Once I finally reached a member of the team, I was told that there is not guarantee of receiving a Van. However, they stated that due to my requ... read more
Frequently asked questions about Truck Rental at The Home Depot
How is Truck Rental at The Home Depot rated?
Truck Rental at The Home Depot has a 1 star rating with 5 reviews.
When is Truck Rental at The Home Depot open?
Truck Rental at The Home Depot is closed now. It will open tomorrow at 6:00 a.m.
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