Tru by Hilton Omaha I-80 at 72nd Street

Lisa Love 

on Google

2 weeks ago

I just had one of the most disappointing customer service experiences with Tru Hotel by Hilton. I originally booked a reservation at the Tru Hotel in Omaha but later realized I actually needed the Tru Hotel in North Platte. I called to ask if they could simply switch my reservation to the correct Tru location. The representative said no—that the only option was to cancel my Omaha booking, charge me a one-night cancellation fee, and then rebook me at the North Platte property. I asked to speak with a manager, and was connecte... read more

John Keeler 

on Google

3 weeks ago

I booked this Tru Hotel thru Bring Fido, a specialty app for people traveling with dogs. Bring Fido is exceptional and has exceptional service. It was raining in Omaha so we wanted to cancel rather than walk our dogs in the rain and then spend 8 hours in the car with wet dogs on our way back to the east coast. I had just made the reservation the day before so I know that they didn't lose any other revenue for another potential guest: there was a lot of availability. Despite the fact that we have stayed at Tru many times, and... read more

raymond thomas 

on Google

a month ago

Room was very nice and service personnel were friendly and attentive. Breakfast was fantastic and the staff were exceptional. Location had alot of street noise but you would expect it being on I-80 and 72nd street.