Tru By Hilton Mckinney

Alida M 

on Google

2 weeks ago

They charged me for my service animal and asked me to provide them with documents about my service animal which is totally against the law and violates ADA compliance. The rooms are also dirty and not clean! I will not stay at this hotel again. 

acidalia mancinas 

on Google

a month ago

My family and I stayed about two weeks ago and we Do NOT recommend this hotel. The stay was great, the room was nice and the even the staff was friendly. However, we got the worst case of BED BUGS!!! We have a family of 6 paid for two rooms and all of us were infested with bites. My poor mother had it the worst with a bad allergic reaction to the bites, she had to see urgent care and get the bites treated. We will NEVER again stay at this hotel! 

Xianjun Yu 

on Google

a month ago

This was my first time staying at a Tru by Hilton. I needed to work in the city for over a week, and I feel I must write this to express my sincere appreciation for Robert. On one night, I was working very late in the lobby. Robert kept checking on me, kindly asking if I needed something to eat or drink. He even offered me some food. His thoughtfulness and genuine kindness really made me feel at home. The hotel itself is in a great location — it’s close to my workplace and not far from Dallas. It’s very quiet, and the scener... read more

d34d 6UY 

on Google

a month ago

The cleaners are loud and rude. The front desk told me I was booked until the end of the week, until I was rudely awaken by the cleaning staff and yelled at to get out. I go down stairs to ask what happened and they told me I booked for an overnight stay even the the room key has a date of check out for 4 days later. The lady was nice, but the man was very stern about it being my fault, even though I paid for 5 nights. I will not be coming back and definitely warn others about this terrible place.