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Tru by Hilton Lewisville Vista Ridge Mall
- Hotels
- Lewisville, TX
About this business
Location details
795 E Vista Ridge Mall Dr, Lewisville, TX 75067, Lewisville, TX, 75067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great hotel & such a comfy bed! all great. We do not like the $75 extra they tack on your credit card approval after being bogusly charged in another hotel but luckily my credit card did not pay it! It sure makes us want to stay out of hotels!
Location was nice and convenient. Stayed for a week and housekeeping only cleaned our room once. Had to go to the front desk and ask for additional towels more than once. The breakfast needs more options. 24/7 market was a joke. Wasn't stocked at all.
1 Star: Documentation Refused, Law Enforcement Escalation, Post-Removal Debit Attempts I stayed at this property for 12 days and extended my reservation multiple times without issue. Every payment requested during that period was made. On my final extension, I was told I owed an additional $774.83. When I requested: • A written copy of the policy being referenced • An updated folio showing the breakdown of the amount Neither was provided. Instead of documentation, the situation escalated. Law enforcement was called over a bi... read more
My experience at Tru by Hilton was deeply disappointing and upsetting. During my stay, items went missing from my room after housekeeping service. I reported this concern, but it was not handled with the seriousness or urgency it deserved. As a guest, you expect your belongings to be safe in your room—this basic standard was not met. Even more troubling was the way Lakisha Davis treated my son’s service animal. Despite being informed that the dog is a legitimate service animal required due to a disability, she spoke to me in... read more
Frequently asked questions about Tru by Hilton Lewisville Vista Ridge Mall
How is Tru by Hilton Lewisville Vista Ridge Mall rated?
Tru by Hilton Lewisville Vista Ridge Mall has a 3.6 star rating with 103 reviews.
When is Tru by Hilton Lewisville Vista Ridge Mall open?
Tru by Hilton Lewisville Vista Ridge Mall is open now. It will close tomorrow at 12:00 a.m.
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