Tru by Hilton Lewisville Vista Ridge Mall

Rob Jones 

on Google

a month ago

Though the room appeared to be clean, I have several bed bug bites on my arms. These were confirmed by a professional. First time ever having bed bugs. I will not be going back to that hotel. 

t sandoval 

on Google

a month ago

Room was clean but basic. Coffee in lobby so none in rooms. The bed was uncomfortable and on the side of the hotel I stayed in, you could hear the live music from the restaurant across the parking lot almost as if you were there. What I was most distressed about was the housekeeping staff and the one that took care of room 504. Apparently it is "finders keepers" when guests leave something in the room. I called a couple of hours after I checked out to let them know that I left a piece of equipment that I use for physical the... read more

Mapi Vane 

on Google

a month ago

In terms of cleanliness, this place is terrible. When I entered my room, it smelled of sweat. They don't change the sheets. Many people with physically demanding jobs stay here, and they don't change the sheets. The sheets are disgusting. The place smells like curry. 

Tere Grooms 

on Google

a month ago

We stayed in this brand before in Garland std and Kansas City and there the experience was good , for that reason we chose this hotel , but I was really disappointed with this location , the room was good , clean and not issues , but the lobby, dinner , play and bathroom areas were really bad , dirty , the trash can was full and looks that nobody worry this , the employees were kind but I think maybe need more training about How keep the place clean , the small store they have in reception was empty , really they only had tw... read more