Tru by Hilton Cincinnati Airport South Florence

Cindy 

on Google

3 weeks ago

Don’t stay here if you want to feel safe! Had a stranger knock on the door at 11:20, looking out peep hole thinking could be a food delivery and had wrong room. As my husband opened door with security lock in place, he was looking for internet hookup. We slammed the door and called front desk, saying you have somebody knocking on doors and to come to 2nd floor to see where he went and call police. Needless to say after 20 minutes no call and we called again and was told they’re didn’t look for this person nor call police. We... read more

Bob Baillargeon 

on Google

a month ago

While cleaning my truck out in an otherwise empty parking lot this is where your employee chose to park. While I was standing there with the doors open... Oh, there were also capsules of an unknown white substance on our bed. Either you didn't change the sheets or you left it like a pillow mint for my dogs to find. 

Jessi K 

on Google

a month ago

Location is easy to find. Rooms are clean, but small, and loud. (laminate flooring). Beds were good. Amenities were nice, but the staff was not professional. When we checked in, the staff was making comments about another guest hiding a dog in their room. They also insisted we sign up for Honors, but didn't bother to show us where the pool and other amenities were. The overnight person was just miserable (could be heard complaining about how much she did not to be working that night). The cleaning staff aggressively cleaned ... read more

Theresa Dris Benchargui 

on Google

a month ago

Stayed here for one night. Shuttle was easily scheduled, prompt and without incident. Room shades were great! I went to bed while it was daylight for an early departure and the room was pitch black. Left before breakfast/coffee so I cannot speak to that. Hotel was very clean and smelled good. Front desk staff, very friendly! We left our car here for 4 days while we were traveling and all was well!