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Trophy Signature Homes
- Plano, TX
About this business
Location details
5501 Headquarters Dr Suite 300W, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Moved into Windmore a week ago and we love it!! The home is beautiful and everyone we've interacted with at Trophy has been on top of it. We've worked with Shelby as our sales consultant, Eric was great giving us our new home orientation and following up on any pending items prior to move-in. Recently started working with Nathan from warranty, and he seems like a great guy and very on top of it. Excited to be here!!
Extremely disappointed with Trophy Signature Homes' warranty service. They witnessed a faucet leak into my cabinet firsthand but claimed it was 'normal' and due to 'excess water.' I had to pay $400 out of my own pocket to fix their poor installation. Once I properly caulked the faucet base, the leak stopped—proving it was a construction defect, not 'excess water.' If you want a builder that stands by their work, look elsewhere. They will find any excuse to deny your warranty claims. ===================================== I in... read more
So far a horrible experience
The first warranty request I submitted was because the left side of our brand-new home had no electricity. We had been living in the home for less than three days. Rebecca Lowe with Trophy Signature Homes informed me that it would take five or more days before an electrician could come out. Although Trophy Signature Homes was actively building homes just one street over and had electricians on-site, no effort was made to address our issue sooner. As promised, it ultimately took six days before an electrician arrived. A short... read more
This company is nothing to write home about. The staffs are slow with no atom of professionalism skills. In addition, they don’t reply to messages or attend to your needs when necessary. They have held my Ernest money for a month with no reply emails and calls. I regret having initiated a business with them. I guess j should have read the reviews before transacting business with them.
Frequently asked questions about Trophy Signature Homes
How is Trophy Signature Homes rated?
Trophy Signature Homes has a 3.4 star rating with 229 reviews.
When is Trophy Signature Homes open?
Trophy Signature Homes is open now. It will close at 4:00 p.m.
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