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Trinity Hope Associates
- Financial Services
- Sawmills, NC
About this business
Trinity Hope represents the best of what a receivable management company has to offer. As our name implies, we are a religious minded, client and patient sensitive organization. With over 35 years of experience, combined with the latest technology, Trinity Hope Associates is a strong and reliable partner for your organization's customer contact needs. It takes more than just people to get things done; it takes quality people. Trinity Hope Associates prides itself on the quality of its staff and the ability to work as a team ... read more
Location details
103 Fairway Ave, Sawmills, NC, 28638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was threatened over the phone over a collections account by one of their employees when I told her I was working and would have to speak to her when I was off, after receiving multiple calls back to back today with no voicemail left. She threatened that I would be served and would be paying their attorney fees for the $200 debt on my account and that I would be seeing them in court. This was my first conversation with this agency.
Tonya was RUDE!!! You are not gone call me ask for money about a bill and be nasty. I’m not paying JACK that I can’t get information on. As a call center supervisor in the customer complaint area I can tell u now Ms. Tonya would have a had her walking papers longgggg ago! Now tell Tonya to come get the money herself!
Business response:
I am here to help you in this matter. Contact Willa at 828 394-4405. We can work together and reach a resolution.
They do not even deserve one star. They called and left me a message. I called them back. Apparently I missed a small medical bill and they were trying to collect. I told them I would pay it online as soon as I got home. They said they do not accept it online so I told them I would mail it. They said I HAD to pay it over the phone which I DO NOT do. Tonya then accused me of not paying my bills and making accusations. This is unprofessional, rude and unacceptable. If I didn’t pay my bills this is NOT the way to get me to pay ... read more
Business response:
I was not given a name on this customer review. I will be glad to help in this matter. Contact Willa directly at 828 394-4405.
This company is a scam! They sent me medical bill pretending to be my local hospital but changed some info. Now they’ve sent me a collections letter. Bbb why do they have an A+????? Shut it down!!
Business response:
Trinity Hope Associates is not a scam. We are a collection agency for Lake Norman Emergency Medical Associates. This is not for Lake Norman Regional Medical Center. Lake Norman Emergency Medical Associates is for the physicians' portion of the emergency room visit to Lake Norman Regional Medical Center. Contact Willa at 828 394-4405, I will help you in this matter.
After this so called collection company contacted me about an unpaid medical bill I established a payment plan and shortly after I started to receive fraudulent charges on my credit card that were online orders from various websites. I was then forced to acquiring a new card number. I contacted this company about the issue since they were the only place I had given my card information to and they started to harass me about the bill. I offered to pay the bill directly to the hospital and they told me it would do no good and I... read more
Business response:
RE: ****** **** *********************** Account # ******- ****** ****- **** ********* ******* **********- $235.00 The above account was set on a monthly payment plan as agreed upon by ****** ****. Five (5) payments of $10.00 each were drafted from Mr. ****'s bank account as he instructed Trinity Hope Associates. Payments were drafted May, June, July, August and September of 2018 in the amount of $10.00 each that lowered his account balance to $185.00 which is still outstanding. This valid charge was the physicians' portion o... read more
they called me with threats of suing me which is against the law. Will inform them next time they call
The representative that I spoke with was very polite. Not only did she offer me several options on how I can pay for my medical bill, but she also offered me a discount to save me some money. I've spoken to several other collection agencies before but this is the first time I've ever been treat with respect and dignity.
Business response:
Thank you! We will do our utmost best to continue on trying to improve our customer service department.
Frequently asked questions about Trinity Hope Associates
How is Trinity Hope Associates rated?
Trinity Hope Associates has a 1.5 star rating with 77 reviews.
When is Trinity Hope Associates open?
Trinity Hope Associates is closed now. It will open at 8:00 a.m.
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