Tri Cities Urology/Dr. Vance

C 

on Google

2 months ago

Our experience with this urology office has been incredibly frustrating. While Dr. Vance may be knowledgeable, the office management has been one of the worst I've dealt with. Getting anyone to answer the phone is nearly impossible. Messages often go unanswered, prescriptions aren't sent in when they should be, and referrals seem to get delayed or forgotten. We repeatedly found that the only way to get anything accomplished was to physically go into the office. Unfortunately, the lack of communication and follow-through adde... read more

Eric Mustoe 

on Google

4 months ago

Good doctor. See pics of the 20 phonecalls to set up a 10nminute procedure throughout a year. You cant make this stuff up. Had to show up in person, call from waiting room and watch them ignore the call. So dont expect anything from the support staff. 

David MacDougall 

on Google

a year ago

There’s nothing bad I can say about this place. There are bad reviews here but they go back to the previous tenant, Dr Foss. The staff were always friendly, and the atmosphere was comfortable. Dr Vance was always easy to understand and get along with, he seems to care a lot about his work and approached sensitive problems such as mine with care and the understanding that I was a little nervous about the whole procedure, which was a urethral blockage I’ve suffered with for years. Dr Vance performed a prostate recession on me,... read more

Miquel Cullop 

on Google

2 years ago

Dr. Vance and his nurse Mary lack empathy and have forgotten their purpose in medicine and patient care. Don’t expect any type of empathy or urgency from Dr. Vance nor his staff. If you have an emergency while going through chemo, blood clots in your urine, urine retention, bladder spasms, Foley catheter issues resulting in ambulance rides to the ER don’t expect Dr. Vance to see those as a reason for immediate patient care or admission into the hospital. Oh and if he has a vacation planned Dr. Vance will not see the urgency ... read more

Adrian Guajardo 

on Google

2 years ago

The WORST customer service I've EVER experienced! I've been calling every day that they have been open for the past month now, and I always get the "if you've reached this part of the phone call, we are away from our desk or busy"