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Trend Motors Volkswagen
- Car Dealers
- Rockaway, NJ
About this business
Location details
221 US-46, Rockaway, NJ, 07866, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I went there knowing what I wanted and got exactly that. Got a cheap used car there, under 3k, spend $500 on additional repairs and, did put some heavy miles on it over the next 3 years. Then sold it for 2.5k.
I had a very strong brand preference towards Volkwagen before my encounters with this dealership, however; that has been tarnished by my terrible experience at the new trend motors. After I handed them my deposit, they stopped doing their job. I was unable to drive the new car that I had purchased, had already started making monthly payments on, and at I was making insurance payments on, for over 2 weeks because of their lack of organization and sheer disconcern for me as a customer. Dragon, the salesman, and Dana the office... read more
Horrible customer service, even worse service department. I was told that as part of my purchase, the first 5 oil changes were free. No. The service writer had no problem explaining that the salesmen lie about free services all the time, but did honor the first. The mechanic left a tool in my hood, breaking the latch, so it had to go back. During that repair, they lost half the bolts for the engine shield and used double sided tape. I went over a speed bump the next day and tore it off the car. Their response? "Prove we did ... read more
I always have a great experience at Trend! They made my purchase easy and fun, and the service guys and gals are amazing. Thanks!
Very disappointed in the lack of customer service I've received from Trend Motors.... I made a "good faith refundable deposit" on a car I was considering and after finding something else, I've been getting the run around trying to get my deposit refunded for two weeks. My paperwork has been "misplaced" twice, and now apparently I am waiting for their backed up billing department to process the refund. Funny how it only took about 30 seconds to process the deposit, but it takes over two weeks to get it refunded. Buyer beware.... read more
They have great cutomer service
Frequently asked questions about Trend Motors Volkswagen
How is Trend Motors Volkswagen rated?
Trend Motors Volkswagen has a 4.5 star rating with 1,391 reviews.
When is Trend Motors Volkswagen open?
Trend Motors Volkswagen is closed now. It will open tomorrow at 9:00 a.m.
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