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Treasure Coast Toyota of Stuart
- Car Dealers
- Stuart, FL
About this business
Specialties: "Treasure Coast Toyota of Stuart in Stuart, FL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!"
Location details
5101 SE Federal Hwy, Stuart, FL, 34997, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Just purchased our Toyota RAV4 a month ago with Maintenance Plan. Made Initial Appointment for Saturday morning (5-03) @7am at Treasure Coast Toyota. Got up at 6 am to make it on time for the appointment. Arrived at 6:55 am and took our Maintenance Plan paperwork to the Service counter to check in. Service Employee could not find our appointment under either of our names, told us it would be a 90 minute wait for regular scheduled maintenance. The service employee went to speak to his manager (Mr. ****** and came back and tol... read more
Business response:
This guest came in on Saturday, May 3, and met our Service advisor ******. After talking to the guest ****** determined that ********* spoke to guest and appointment was not confirmed but told the guest that we would get it done. ********* wasn't "fired", he gave notice and his last day was the day before Mr. ******** appointment on Friday, May 2. In the event a specific advisor isn't on property, another advisor always handles the customer. We pride ourselves on Customer Service.However, unknown to us, Mr ****** was not our... read more
This is the worst experience Ive ever had. Today I went in with an offer ad on the website that they did not honor for a Toyota Tacoma. FYI, the offer expires August 1. Prior to my arrival I called and they told me over the phone that it would be honored in the end. After some negotiating a lease deal. They told me that ad was just to get people through the door. The number that they worked out for me were far from the ad that was on their website. The gentleman that I was working with ************************* sales manager... read more
Saler , finance manager ,never mention that Toyota does not take outside finance. They send the the contract to Toyota east finance without our consent and refuse our credit union draft, they did not return our call until 3 days after . Our only option was to refinance. They send a credit score disclosure stated they had denied my credit request, when we told them that we did not want the 4% they want to offer us to finance the car knowing we had a way better APR offer. They lie and deceive us so they could sell the car.
They deserve no stars. DO NOT put a deposit down on a car. I put a deposit down on a car after receiving a quote and was assured this would be honored. Approximately one week out from the car arriving, they not only did not want to honor the quote, they increased it by a few grand. Completely unethical!
No Stars! Absolute worst service experience ever. All the "service advisor" did was try to sell parts that were not necessary. He hadn't even looked at my vehicle. Got hooked into wheel alignment and tire balance , which I wonder if I even needed. Turned down everything else he tried to tell me I needed. After my car was inside for over 2 hours- oil change and tire rotation, he came out and told me I needed a battery. My husband checks our vehicles regularly for common maintenance items. Needles to say my battery went dead l... read more
Buyers beware... Hidden charges that are not disclosed or approved by the buyer. I recently financed a vehicle by the company and after further review i found hidden fees like key fobb insurance and hazardous fee I never signed for or was asked if interested in.I went back in to ask finance manager **** why the numbers don't match up on the paperwork and He ensured me over and over again it did after I pointed out and distressed my concern and he didn't want to hear me.. So after 5 failed temps to correct the issue I got no ... read more
Business response:
Treasure Coast has cancelled 3 policies as per the Owners request. The cancellations were made on April 27th. The total amount being remitted to Capital One (her financing bank) will be in the amount of $4,452.54. We are sorry for the misunderstanding but your loan balance will be reduced by this amount. ***** ******, Chief Financial Officer
My husband and I went to this dealership to buy a new car. The sales rep was nice, but his manager (the person responsible for negotiating the price of the car) offered us a price, but we came to agree on it, the sales rep told us that the manager rescinded the offer. Then, the sale rep asked what's the new figure we could give him to go back to manager for approval. We walked away from the dealership after spending a long time negotiating the price. This is poor business practice to back out after you offered a price to a c... read more
Beware of the service department and the staff. They left the oil cap off of my brothers car and it leaked oil all over his driveway and car. They offered him 80.00 to clean up his own driveway. Then they leave a water bottle in his truck damaging a belt in the car. The sales manager pretended to be the general manager and then the General manager called me back. We set up a appointment for 11am and after sitting there for 20 minutes my brother left. Bad follow up and bad service. The general manger bashed Bev Smith Toyota t... read more
Summery of my Complaint We were ripped off and taken advantage of by Treasure Coast Toyota of Stuart (TCTS). Once they get your money you are out of luck if anything happens. The Better Business Bureau gives TCTS a rating of F, its lowest rating. It was the Worst Car Buying Experience in our over 41 years of buying cars. The process made my wife angry, stressed out, frustrated, confused and to the point of crying. The Dealership Paperless Technology System (DPTS) was a nightmare turning a simple process of buying a car ... read more
Business response:
Our customer relations manager spoke with the client regarding their concerns earlier this year at the time of purchase of their new vehicle. The customer stated in a letter to the General manager, that they had concerns with our new dealership paperless technology, titling concerns and questions pertaining to some of the service contracts that they purchased on their new vehicle. Our customer relations manager advised the customer that we are going to the paperless technology within our company and that we apologized for th... read more
Frequently asked questions about Treasure Coast Toyota of Stuart
How is Treasure Coast Toyota of Stuart rated?
Treasure Coast Toyota of Stuart has a 4.2 star rating with 2,275 reviews.
When is Treasure Coast Toyota of Stuart open?
Treasure Coast Toyota of Stuart is closed now. It will open at 8:30 a.m.
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