This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Toyota Universe
- Car Dealers
- Little Falls, NJ
About this business
Location details
1485 Route 46 East, Little Falls, NJ, 07424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | Closed |
Service is awful. I arrived at 7:38 for a 7:45 appointment. The assessment was complete at 9:12 but my van wasn't ready until almost 11 am (over 3 hours of time spent). All they had to do was replace the fan in the dash. The video at 9:12 shows the dashboard off and the fan not operating properly...not quite sure why it took an hour and 48 minutes to replace the fan. During the repair they tore my leather passenger's seat in multiple places and have refused to fix it properly. They want to use a process that "melts" the... read more
Avoid this place like the plague. My mother purchased a used vehicle that they have on their lot 25 days ago and she still has not received it. The dealership says they do not have the title, and have not been able to obtain it, and we discovered through the insurance company that there is still a lien on the vehicle that has not been paid. They have been lying to her about why they can't get it, blaming it on the RMV. She has already paid for it and it's unclear if she has any recourse. She may need to consult an attorney i... read more
Avoid this place like the plague. My mother purchased a used vehicle that they have on their lot 25 days ago and she still has not received it. The dealership says they do not have the title, and have not been able to obtain it, and we discovered through the insurance company that there is still a lien on the vehicle that has not been paid. They have been lying to her about why they can’t get it, blaming it on the RMV. She has already paid for it and it’s unclear if she has any recourse. She may need to consult an attorney i... read more
On January 30, 2024 drove 3 hours from Austin, TX for a great price on a Toyota 2023 Venza that was advertised as Certified Pre-owned. When we got there learned that the "Certified Pre-owned" was only an option that it would be an additional 1.2K to the price if we wanted to add. This already felt deceptive, but we had driven a long way and it was still a good price so we went ahead with the purchase. I specifically asked if it included the first few oil changes like the Certified Pre-owned Lexus that we have and they said ... read more
The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality... read more
When was the last time that you really liked both your car salesperson and the finance person? I never had before working with Tyler who is so knowledgeable and puts absolutely no pressure on you; and Rich in finance who was smart, honest, delightful. Plus they gave us a fantastic car on our trade in as well as our new car. I just wouldn't go anywhere else.
I love Shelly J. !! She makes it all easy to get my car serviced. I've already recommended her to several people, and now they are using her and recommending her to their friends. She's the best!! Donna L.
his dealership is just the worst. Leo my sales rep just lies and is in a big hurry to get you to sign the "As is" form so he can get out of what he promised. There was some scratches on the hatch he said he would buff out, he didn't and won't do it now either. He said they lowered the cost at my request, but that was asked for as soon as I walked in the door because 4 days before I walked in they raised the cost of the car ABOVE the average for that car. They lied about the damage to the car. There was either a mistake on ... read more
This was our first experience with Ira Toyota of Manchester, and it was remarkable from start to finish. From Sales with Brian to the Financing with Jared, both demonstrated excellence throughout the process. They went above and beyond to ensure we were completely happy with the vehicle. Thank you for transforming what is often a challenging process into a seamless and pleasant experience, enabling us to leave with the vehicle that very day.
Be the first to review
Frequently asked questions about Toyota Universe
How is Toyota Universe rated?
Toyota Universe has no reviews yet.
When is Toyota Universe open?
Toyota Universe is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com