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Toyota of Surprise
- Car Dealers
- Surprise, AZ
About this business
Welcome to Toyota of SurpriseServing Surprise, AZWelcome to Toyota of SurpriseServing Phoenix, Arizona The Penske Automotive Group is excited to bring the dependable, lasting reliability of the Toyota brand to Surprise, Arizona. With a full selection ofnew Toyotavehicles like the 2014 Toyota Camry, Toyota Corolla, Toyota Prius and the RAV4, Toyota of Surprise is proud to be Phoenixs newest Toyota dealership. In addition to our new inventory, we also have a great selection ofused cars, including used Toyotas andCertified Pre-... read more
Location details
13543 N Autoshow Ave, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sales team was excellent. However their service team is worthless. I bought a vehicle, and 5 days later it broke down on us. I called the service advisor told them what happen. The first thing they said was have to see if it is under warranty. I can get a rental car on my dime if I want to. They will make you feel like a crook. They will sale you a car all day long but if it needs to be repair under warranty you are screwed. I even talked to the service manager Mitch is his name he hung up on me. Also talked to Eddie the sa... read more
RecommendedGreat service department- professional, honest and on time
I would like to give Chris Francisco's and Kelly for all the help and great customer service. I would like to recommend Toyota of Surprise to all my friends. The buying went so quick and efficient. On a scale of 1-10 I would rate this sale at a 15.
Business response:
Ms. Giles-Brunetti, Sounds like a frustrating afternoon. We are very sorry about your experience that day. Obviously, that is not our standard operating procedure and every once in a while, things don't go according to the exact plan. Unfortunately, that was the case in our process with you. I would appreciate an opportunity to show you this was more of a fluke than anything else. I'm aware that you, along with the rest of the world, do not want to waste time. I assure you that won't happen again. I also would like to offer ... read more
Business response:
Nathan, I am very sorry to hear about your disappointment with our dealership. I would appreciate the opportunity to speak with you about the warranty on your Honda. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send me an email directly at coliver@penskeautomotive.com. Sincerely, Cory Oliver Service Manager Toyota of Surprise
Frequently asked questions about Toyota of Surprise
How is Toyota of Surprise rated?
Toyota of Surprise has a 4.5 star rating with 2,661 reviews.
When is Toyota of Surprise open?
Toyota of Surprise is closed now. It will open tomorrow at 9:00 a.m.
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