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Toyota of Olympia
- Car Dealers
- Tumwater, WA
About this business
Toyota of Olympia offers new, used and Certified Pre-Owned Toyota models to customers in Olympia, WA. We also have a variety of parts, services, lease options, finance options and specials for customers near Tacoma, Chehalis and Puyallup, WA.
Location details
6969 Tyee Dr SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I had ***************************** contacting me for several months working with me to obtain a specific vehicle that is in high demand. The day finally came where this dealership received an allocation that had one-- great news, right? I went through the process of filling out a credit application to get pre-approved at their request, was working toward negotiating a couple of items with them on the Vspec sheet, was literally about to put down a $1,000 deposit on the vehicle when all of sudden they're no longer selling to ... read more
A fe years ago, I got into an accident that totaled my car, and so I was going dealership to dealership to find a new car. The time I spent at Toyota in ******** was to date the worst experience I have had at a car dealership for the reasons listed below:1) They continued to push a lease on me after I had mentioned multiple times that I did not want to lease 2) They attempted multiple times to get me into a brand new vehicle after stating I wanted a used vehicle 3) At one point in time they had 4 salesmen speaking to me at a... read more
’ve lost family members to covid. 2 yr old grand daughter. 4 yr old grandson has a “thunder clap” headache- hes in so much pain he literally lays in bed and cries all day. For almost a year. Was in this dealership about two weeks ago and was sent to an area were employees were not wearing masks. I talked to some people on the floor and in service station. I said I wouldn’t do business where employees weren’t wearing masks. On the way home I received a phone call from main manager- Carrol I believe. Could be wrong about that ... read more
ve lost family members to covid. 2 yr old grand daughter. 4 yr old grandson has a thunder clap headache- hes in so much pain he literally lays in bed and cries all day. For almost a year. Was in this dealership about two weeks ago and was sent to an area were employees were not wearing masks. I talked to some people on the floor and in service station. I said I wouldnt do business where employees werent wearing masks. On the way home I received a phone call from main manager- ****** I believe. Could be wrong about that name.... read more
Lack of honesty and transparency led us to an awful experience and hours of wasted time. They pressured us into a loan we did not need (tried to pay cash) and then made it difficult to do anything after they had our money. Refund requests for extra services were ignored and then they had entered incorrect information on my account so our license plates were never handled properly. Never ever go there!!!!!
Terrible experience, buyer beware. Purchased a used 2016 kia optima hybrid in Feb 2020. Okay buying experience (that was the last okay thing about this dealership). 2 days after purchase the check engine light came on and breaks started to make unusual noises when backing up. I scheduled a appointment for the next day and took the car back to get looked over. After waiting 4 hours for the mechanics to look at the car I had just bought, I was told that the breaks were "glazed" and that issue would resolve itself over time. Th... read more
Business response:
Justin, we're disappointed to see that you've been dissatisfied with both your vehicle and the level of service you've received since purchasing it. I'd like to discuss these issues with you much further, as both your opinion and your business are extremely important to us. Please contact me at your convenience. I hope to hear from you. Regards, Carol Peebles Customer Relations Manager carolp@toyotaofolympia.com (360) 539-3939
Recommendedgreat vehicle at a great price
Business response:
Hi David, congrats on your Tacoma and welcome to the family. We're glad you had a great experience and we look forward to taking care of all your Toyota needs for years to come. Also, we'd love if you shared your experience on Yelp too. Thanks! https://www.yelp.com/biz/toyota-of-olympia-tumwater-2...
Excellent experience great deal great service friendly people
I bet they win the top sales award for air filters this month/year. Ironically EVERYONE sitting in the waiting area was approached with a guy holding a stack of air filters telling them their filters needed to be changed. Why? Because of the smoke we had earlier this month. Well.......my car didn't leave my driveway during the smoke we got from the wildfires. Pre-existing health problems kept me home and inside the entire time. Wonder whose dirty filter it was that they showed me?
Business response:
Hi Merri, it's our policy to pull the customer's cabin air filter starting on their first visit to our dealership. There is never any pressure to purchase a new one. Should you like to discuss this practice or anything else, please don't hesitate to contact me. Regards, Carol Peebles Customer Relations Manager carolp@toyotaofolympia.com (360) 539-3939
Frequently asked questions about Toyota of Olympia
How is Toyota of Olympia rated?
Toyota of Olympia has a 4.6 star rating with 8,053 reviews.
When is Toyota of Olympia open?
Toyota of Olympia is closed now. It will open tomorrow at 9:00 a.m.
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