Toyota of Morristown

Kyle F 

on BBB

a year ago

******* center: deceptive, rude, evasive, unconcerned with customer satisfaction. After failing to disclose a $185 charge to look at the acceleration problem with my 2016 Forester, they only disclosed this to me after I drove 1/2 hour to get there. When I expressed that I was unhappy with the lack of transparency by telephone later (I declined the service), the service advisor was reluctant to identify himself (would not even give me his first name until I asked politely several times). He was evasive, borderline rude, and c... read more

Robert D 

on BBB

a year ago

Not only do they selling cosmetically damaged cars brand new but they also selling structurally damaged cars! I bought a WRX in may 2023 brand new from factory not only were the seat scuffed up but also three paint chips on the exterior. Their remedy was to order a paint touch-up stick and have me do it, also 3 months in I have structural factory defect in the firewall that caused interior flooding, which they are fighting me on 

Mihai A 

on BBB

2 years ago

After servicing my car at this dealership, I received an email asking me to provide them my feedback.When I tried to click on 1, 2 or 3 stars, I got misdirected to a "dealer not found" page, through an However when I tried to click on 4 or 5 stars, I got correctly directed to the dealer rating website.This is a highly deceiving practice, blocking the intent to leave negative reviews, while allowing only the positive ones to go through. This is not and error. It's intentional, and it can be verified by analysing the code embe... read more

Elizabeth M 

on BBB

2 years ago

I wish I'd read these before going. I went once for an oil change, recall and battery check and felt they did a good job, so went back again for an oil change and this time with the class action settlement authorizaiton for work also. I'll try to summarize the issues in the limit:1. They had me sign that I authorized the $149 diagnostics test and will pay it. They never ran the test, only a battery check (which takes all of 30 seconds). When I picked up the vehicle and asked for the full report, they told me they'd find it b... read more

KA 

on BBB

4 years ago

Toyota of Morristown has very condescending staff and trying to get a call back from the general manager about an issue is impossible. In addition, they sell your information to third parties, which is against Toyota Corporation's privacy policy. Now I get mailings from scam companies trying to sell me extended warranties. And I know this because ToM is the only place that has my name incorrectly listed in their database entry associated with my vehicle. So if you buy from them, don't expect them to respect you, your privacy... read more

GREGORY B 

on BBB

5 years ago

Worst car buying experience ever. Sales people are condescending. This company does whatever they can to trick you out of money. We agreed a price. The sales person then proceeded to provide the wrong price to finance. I corrected them. He fixed it and then said there was a problem with the computer and changed the cost again. They then decided to charge me +20% tax. Absurd. They reported the wrong numbers to the finance company. They lost my contract. The list goes on and on. I will be telling everyone I know to avoid this ... read more

sal g 

on BBB

5 years ago

This is the worst dealership ever. I would give them 0 stars if I could. They also ripped me off during my trade process that took a little longer as a result of me getting very ill so subsequently I had to pay one more payment on my vehicle before I traded it and they refused to give that money to me even though the deal was put together before my payment was due so they ripped me off $546. Additionally the sales person Debra S****** advised that they can get me the color of choice but they would need a $250 upfront but it ... read more