Toyota of Killeen

Jermaine L 

on BBB

4 months ago

Unfair Pricing and Lack of Transparency I had a very disappointing experience with Toyota of Killeen and feel obligated to warn others. The dealership charges $200/hour for labor, which is already high, but their billing practices make it worse:I was initially charged for 10 gallons of coolant (my vehicle only needs 2.4 gallons), and it took me questioning the bill to have this corrected.Despite being assured by the service advisor that bundling repairs (radiator, thermostat, timing belt) would save on labor costs, I was cha... read more

Yuya K. 

on Birdeye

9 months ago

I'd give this place a negative review if I could. I dropped my car off for repairs, an engine repair specifically and paid 5.5k. $4000 of it was labor and $1100 was parts. The rest of it was tax and an upcharge fee for using a credit card. I don't know if the mechanics here are lazy or incompetent - perhaps both. They didn't fix my car 100% . . . The main problem I had before was an oil leak and the car was burning oil, which gave that burning oil scent. They at least seal the oil leak and cleaned the residue of burnt oil a... read more

Thomas H 

on BBB

a year ago

This place is a rip off, they charge the service people outrageous prices for car repairs. They wanted to charge me ****** for a ****** mile check up, I called another Toyota dealership and the same thing was ****** dollars. 

Betty N 

on BBB

2 years ago

I scheduled an appt to have a new battery replace at 12pm on 18Jan. I arrived a few mintues prior to my appt. I asked my service advisor to not only replace my battery that was still warrantied at 50% but also to check my belts and hoses. He said no problem, they would check the belts and hoses at no charge. I waited 1 1/2 hrs before I went to check on my truck and was told my advisor would let me know what the mechanic found. My advisor never came so I went to him. He told me what the mechanic recommended and I opted to onl... read more

Lynn R. 

on BBB

4 years ago

Last week I corresponded extensively with a representative about a 2013 Toyota Avalon they were advertising for sale. Their ad had a long list of features for the car. I was told in writing that the car is a Toyota Avalon XLE Touring. The Touring version is top of the line and contains all the features mentioned in the ad. We agreed on a price and on Tuesday, March 23, 2020 I drove from Abilene (3 hours one way) to see the car and finalize the purchase. I discovered that it is not the Touring version and many of the features... read more

Theresa B. 

on Yellow Pages

11 years ago

Brought the car in for service at 7 am 5:30 pm still not complete...despite telling my husband it would be done by 2 pm at the latest! No apology 

hunter41 

on Yellow Pages

12 years ago

We love our new Highlander. Customer service was great!! 

jo.goodman.14 

on Yellow Pages

12 years ago

Killeen, TX... Bought my vehicle in Round Rock,TX; called the Killeen dealership to see if I could get it replaced and was told as long as it's under warranty I could, and was told to bring it in. I got there and they told me that they could tell by all of the silicone (I had glued it back on several times), that I obviously man-handled it... Are you serious yeah, I intentionally pullled on my trunk handle hard, because I want to roll around town looking like an idiot, with my hatch handle dangling and banging up against the... read more