Toyota of Dallas Service

Ha Nah 

on Google

a week ago

I did my second service on September 25. My car is still fairly new — just 1 year and 3 months old. At the time, I was told that everything was in good condition and showing green lights. But today, while I was driving, I suddenly heard a grinding sound coming from the front of the car — I think it might be from the engine. The sound gets louder as I speed up, and it felt too unsafe to continue driving normally. I could only drive at 15 mph just to make it home. I don’t understand how this issue wasn’t noticed during the ser... read more

Saleem Shareef 

on Google

2 weeks ago

I had a bad experience with Toyota of Dallas. I had a recall through the Customer Support Program. Russell the service director provided very poor service. I waited weeks and got promised call backs which would be either late or never happen. Beyond poor communication and an inconvenience to the recall, they placed blame on me and had me pay for a rental vehicle when initially when the recall campaign was open, they would take care of me. After half of year back and forth with corporate and Russell, they still had me pay out... read more

Ololade Ogundele 

on Google

3 weeks ago

Took a newly purchased used Corolla here to get serviced and cleared for safe use before using for my children. Not only were they constantly underestimating the timing of their work by hours, causing my week’s schedule to be off by 1-2 days, they neglected to let me know that the vehicle had a recall notice related to one of the issues I originally brought it in for. I only noticed this when an independent auto shop told me about the recall. TOD apparently addressed the recall but never told me they did so I wasted time goi... read more