Totally Floored Flooring America

Rachel Foster 

on Google

11 months ago

Drove 35 minutes just find out google maps has them in oberlin still. Drove to the new location and they are closed when it says they are open. No one answers the phone. Completely lost our business. 

lauri Weinfeld 

on Google

3 years ago

Called about hardwood floor repair. They said "sure" and came right out. The guy was here less than ten minutes and said, "I'll have {?} give you a call tomorrow." No one called, and I called them, twice over a two week period. No return call. Time lost on my part. The work needed done asap to get our house ready to go on the market. Repair techs are few and far between. So I was hanging my hat on them. Mistake. They don't care. 

Kori Roth 

on Google

3 years ago

This place came highly recommend by 2 of my family members and I also loved the products that are in there homes. I went in Saturday morning selected my flooring and scheduled an apt to get my house measured at 10am today (Tuesday Morning), with Logan. At 10:30 no one had arrived. I called. No one answered so I left a detailed message. Logan called me back at 11:45 and said he had an emergency with one of his installers and sorry that he missed my appointment. I said, "you couldn't have called?" He said "it was an emergency"... read more

JoAnn Cummings 

on Google

4 years ago

great price, great communication, great service, great installation... answered all my questions, gave me a fair price, good quality carpet...extremely pleased with their expertise, it pays to use someone who knows the business 

Kyle Wood 

on Google

4 years ago

Working with Dora to select tile at the Sandusky store was exceptional, receiving the materials when promised totally different story. Repeatedly given a pick up date only to be told they did not have the time to drive from Oberlin to Cleveland to pick up, assume my order too small and not worthy of their Oberlin store staying true to their commitments. My aim is to support local business and with Amazon, Home Depot and the sorts one would think I'm the customer they would want to go above and beyond to please. Guess not.