Total Vision Pasadena

SL 

on Google

2 weeks ago

TOTAL VISION PASADENA - SHAMEFUL! I lost money provided by RED CROSS FUNDS to replace eyeglasses lost in the EATON FIRE. Paulette was extremely disorganized and unhelpful; replacing her with new management has not improved the service. This office is now run by Total Vision - Wonderful Dr. Korth is no longer at this office and I'm not the only one who misses him. Unfortunately, under Total Vision, the level of care and service has been deeply disappointing and disheartening. This office accepted payment provided through RED ... read more

Wanda Lewis 

on Google

3 months ago

I have been a client at this optometry office for more than 10 years. I miss Dr. Korth. The staff is friendly and professional. Shout out to Elissa. She’s great, professional, helpful, knowledgeable. Tries her best to satisfy the customers. She deserves a raise! There’s new people there every time I come, no consistency. One recommendation I have is to hire more people. It’s obvious they are understaffed. They are trying their best to satisfy their customers, but you can only do so much. Two patients were complaining while I... read more

Ashley Childers 

on Google

3 months ago

Dr Emily Thai and office manager Polette hid Total Vision’s insurance changes when I made my appointment and after my exam, charged me out-of-pocket, and then billed me again six months later for their own denied claims. I was a patient here for over a decade, even continuing to come after moving from Pasadena to Claremont. That loyalty was absolutely not returned. Since the transition to Total Vision, the transparency and professionalism that this practice used to have under Dr. Korth is gone. At my May 15, 2025 appointment... read more

Alan Turf 

on Google

3 months ago

I’m visiting the area and had an issue with my glasses frame. Paula was great and fixed the problem very easily. I offered to pay but she turned me down. Paula and Bianca were great - I’d definitely recommend using them for glasses needs! 

Doerte Lindner 

on Google

3 months ago

Best visit I’ve ever had at Total Vision Pasadena. From check-in to check-out, the entire experience was smooth, friendly, and super helpful. Dr. Alan Goldberg was fantastic, so thorough, kind, and genuinely helpful. He helped me find new contact lenses that feel way better and my vision is noticeably clearer. Easy scheduling, easy parking, great staff. Highly recommend!