Total Home Health - Elgin, IL

Marsha S. 

on Birdeye

10 months ago

This business needs to train their people in customer service so they can speak intelligently with customers and know what this business supplies and doesn't supply and to whom. I was given their info to get a wheel chair paid by medicare. I am unable to walk for 3 months, I called and the lady said have your Dr send an order, that's all that's needed. So my ortho Dr did that I called back and then they tell me they need 5 other pieces of info before they can deliver the wheelchair. Total Home Health then on my 3rd call... read more

Timothy C. 

on Birdeye

3 years ago

Early summer of 2019 my doctor wanted me to have a more up to date Cpap machine. I told his office I wanted a Dreamstation he sent request with Rx to total home health. When I went to pick it up it turns out the doctor's Rx requested a different brand. I advised Total home I wanted the Dreamstation and they straightened it out with the doctors office, and I came back 2 days later and picked up the Dream station. Then last year I found out Medicare refused to pay , and was told by Tara @Total Home Health, that Medicare says I... read more

Timothy C. 

on Birdeye

3 years ago

Received Cpap equipment in Egin. I found out later medicare rejected the claim, claiming the equip was given to me before they had a prescription from the doctor. (not true). Medicare wouldn't pay, they appealed and apparently lost their final appeal. My cpap humidifier died and when I called they now claim they will no longer provided me with equipment, and I must find a new provider. All this is through no fault of mine. Medicare said it is not at their direction That Total Home Health will no longer supply me with anyt... read more