Toshiba America Business Solutions

Haley Albrechtsen 

on Google

2 months ago

Buyer beware!!! They hook you into a “great” contract and then provide absolutely ZERO customer service or support before the ink dries on your signature. After being contracted with them for about 6 months I am taking my printing needs elsewhere. I should have known this was going to be a bad deal when I ran out of toner just a week after getting our new printer and was unable to use the printer/scanner/fax until I finally got my salesperson to respond to my messages and getting toner ordered for me as there was none availa... read more

Anonymous 

on Google

a year ago

Toshiba's customer service is horrible. The salesmen makes promises about their elite business solutions that are not true. It took over a year to fix my copier and they refused to switch it out. After completing the lease, there's a charge of $500 for a company to pick it up if you don't renew. I strongly suggest to use another company. If I could give 0 stars I would. 

sharon tate 

on Google

a year ago

Toshiba's customer service is horrible. The salesmen makes promises about their elite business solutions that are not true. It took over a year to fix my copier and they refused to switch it out. After completing the lease, there's a charge of $500 for a company to pick it up if you don't renew. I strongly suggest to use another company. If I could give 0 stars I would. 

Beverly Klein 

on Google

4 years ago

Our company signed really long contracts with Toshiba we are TRAPPED WITH THEM NOW. We are in Raleigh/Durham area. The sales rep oversold us and we are getting ripped off by monthly Toshiba. Toshibas technical support department takes days to get back to you. There are so many other printing companies that you can get equipment through with a less expensive contract and better technical support. Toshiba only cares about its employees and their commissions and how much they can sell it’s not a good company. DONT GO WITH OVERP... read more

Allen Thomas Jr 

on Google

5 years ago

I am a longtime and current customer of Toshiba Business Solutions. I have managed a law firm for 33 years and have dealt with good and bad vendors. My current account representative, Derrick King, will not return my calls or resolve my issue. If anyone at TBS is reading this, please call. If you are a potential customer of TBS, be careful what you sign and especially what their sales reps promise. If they offer to buy out your current lease, get that money before you start a lease with them.