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Torkelson Motors
- Car Dealers
- Waukon, IA
About this business
Location details
818 9th St NW, Waukon, IA, 52172, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I’m extremely disappointed with the service at Key Auto Newcastle dealership. My 21 Grand Cherokee Jeep has been sitting on their lot for over six months due to an electrical issue that they still haven’t repaired. During this time, the service department has gone through multiple managers, and every one of them has given me a different story. At one point, I was told the vehicle might be totaled due to the issue. But the newest service manager now claims it’s “a quick and simple fix.” So which is it? How does a car go from... read more
Sean Childrey, the service manager, is a real piece of work. He presented himself like he cares, even gave me his cell phone number if I needed anything. And then as soon as I contacted him for the help he promised, he never responded and blocked my number. Real winner.
if you buy a Dodge make sure you don't buy it here - liars and cheats . Piss poor customer service and full of crap
Purchased a newer used vehicle from Roger’s Dodge in Lewiston November 2025, was told vehicle completely serviced and ready to go. After purchasing for cash and verifying through dealers maintenance records found transmission had not been serviced and was 5k miles over recommended service interval. Sales manager Jeff Kirwan agreed to get serviced which I did and sent receipt. He agreed to pay and that check would be in mail the next day. Three weeks later no check and dealer has quit communicating with me and will not re... read more
Went vehicle shopping for my wife and found a car we liked. Once we sat down to talk numbers, the salesperson brought us their offer, and we started negotiating. We told them the number we wanted to stay around, but they wouldn't budge. Then a manager named Pablo walked in. The first thing he said was that he was "very busy" and was taking time out of his day to talk to us -- even though we never asked to speak with him. He asked what our absolute max number was, so we told him. We were only about $92 apart. We explained t... read more
Back in March, the wife and I decided we were going to buy a new car since our old one was turning into a money pit. We found one we liked at a dealership that had 4.6/5 stars. That dealership was S and L Motors in Pulaski, Wisconsin. We drove the hour+ to check it out, decided it was a good fit for us, dropped ~$22,000 on it, and left happy. Fast forward to summertime, we turn on the AC and nothing but heat is coming out of the vents. We called them and asked to talk to the guy who sold us the vehicle only to be told he is... read more
We have been very disappointed with their service department at Lithia. We had the car in for regular oil changes and defective lights and mentioned several times about the car having trouble to shift into reverse. But they always said we can't help you there is no code showing up. Now we actually had the light show up and it was giving them a code for the transmission, our warranty was expired! We have bought 4 cars over there over the past 10 years and are just very disappointed about the way we got treated. Estimate was f... read more
WORST DEALERSHIP EVER IN MY OPINION. Sales process fine... Ernest Green is a good salesperson. I'd buy from him again. Not at Westgate, no chance! Bought used Jeep Compass Latitude Lux. 5 safety failures occurred (all indicated by Console errors and lights). Short story... the dealership had the vehicle for nearly 12 weeks. Would not communicate with me. The Sales Manager, Chris Vollmer, refused to communicate with me for weeks despite dealership VMs, cell VMs, and cell texts. Had to involve Jeep Corporate. Vehicle was re... read more
I have purchased from this group of dealerships Oxmoor Auto Group for over 12 years with a total of 10 car purchases and have always enjoyed a pleasant experience. On 11/21/25 I visited the new Hyundai location on Blankenbaker Parkway where I had purchased 5 cars previously, I was hoping to trade my 2015 BMW which I had purchased in 7/8/25 from the Oxmoor Dodge Chrysler store. Now I admit to being a compulsive byer a dealership dream customer, with that said I have purchased no less than 50 new and used cars and have owned 3... read more
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Torkelson Motors is open now. It will close at 5:30 p.m.
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