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Top Line Heating and Cooling, Inc.
- Contractors
- Norfolk, VA
About this business
Location details
977 Norfolk Square 2nd floor, Norfolk, VA, 23502, United States
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DO NOT USE THIS BUSINESS! Terrible customer service, Brittany would not return calls or emails or provide any detail as how they did not submit an invoice for over 18 months. When they did, they would not produce any documentation and said if we didn't pay the would take us to collections. When asked to talk with a manager or the owner, they were silent and I still haven't heard a word. DO NOT USE THIS BUSINESS!
Top Line is exactly that in my book top of the line when it comes to HVAC. Our home warranty company had assigned and a different contractor. I won't mention the name, because they are worthless. However, they lied to us and never showed up. Top Line not only showed up the same day that they were called, but they also was able to go and get the needed part and was able to fix it the same day!! I am very thankful that they helped us in such a timely manner because we had almost gone 2 weeks without heat. I will definitely use... read more
They do not return calls, I can barely can get through to a real person whenever I call, and it takes multiple visits to fix an issue. Just had my AC fixed in April this year and it's already broken. They told me my AC was functioning properly keeping my house at 90 during this most recent heat wave when there was a actually a leak, and told me a visit was unnecessary.
Technician came 3 times and each time, it was hotter when he left than before he came. This has gone on for a month. Last straw - technician said I needed a compressor and was told they would get it approved by insurance company. After numerous calls and a week later, I was told they were still waiting on approval. I called warranty company and was told nothing had been submitted for approval.😡 I had a different company come out and was told that whoever put Freon in the unit left the cap off, so all the Freon was gone!😡😡... read more
Frequently asked questions about Top Line Heating and Cooling, Inc.
How is Top Line Heating and Cooling, Inc. rated?
Top Line Heating and Cooling, Inc. has a 3.2 star rating with 9 reviews.
When is Top Line Heating and Cooling, Inc. open?
Top Line Heating and Cooling, Inc. is open now. It is open 24/7.
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