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Tooth Town of Vienna: Andrew Jason Shannon, DMD

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5.0
146 reviews
|Dental|Vienna, VA 22180 United States

301 Maple Ave W #200, Vienna, VA 22180 United States

(703) 319-8370

http://www.toothtownofvienna.com/

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About

Specialties: Pediatric Dentistry - Welcome to Tooth Town of Vienna! Our mission is to provide the highest quality pediatric dental care to your infant, child, teenager and/or those with special needs. The doctor and staff at Tooth Town take care in providing a nurturing, fun, and child-friendly environment while promoting good oral health through genuine compassion, clear communication and clinical excellence. We look forward to seeing you! Established in 2008.

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Stephanie Noelle S. review for Tooth Town of Vienna: Andrew Jason Shannon, DMD
Stephanie Noelle S. on BirdEye

3 months ago

07/04/2022, 00:47 AM
The worst front office staff and manager. Shockingly rude. We'd only been here once before. I sent my teenage boys to their second appointment, after confirming SEVERAL times when they called me via phone. Also confirmed via text, as well as filled out covid questionnaire the night before. My boys were told they did not have an appointment when they showed up minutes before. They were sent to a different floor by staff, after showing up at Tooth Town and being told they didn't have an appointment there. I was called 3 minutes after the appointment time and left a message that they were a no show. When I called to discuss, I was given an excuse that they were early and it was confusing, and blown off and asked if I'd like to reschedule. I called a week later to discuss again and possibly give it another chance (as I was in the middle of travel the first phone call) I asked to speak with the office manager. To say I was treated appallingly horrific by both the first receptionist and office manager is an understatement. I was told my boys showed up looking disoriented?!? They are 17 and 13. Very capable of this sort of thing. They visit their orthodontist regularly without me. To try to blame my kids for their mistake, completely and unapologetically is shameful and poor customer service. The way they spoke to me was shocking. Coupled with the fact that BOTH my boys commented separately on their first visit that they were rough during cleaning, something they've never said before? AVOID THIS PRACTICE. They obviously don't like what they do. Don't be fooled by their cheery confirmation calls.....
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