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Tools 4 Flooring
- Flooring
- Earth City, MO
About this business
Tools4Flooring® is dedicated to providing you with the largest selection of quality flooring tools, installation supplies and accessories from the industry's top brands.
Location details
13735 Lakefront Drive, Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is so bad when it comes to customer care I placed an order on October 23 and I have yet to receive my order. It was supposed to be 5 day shipping and my order still shows processing.
I think the one stars are complete morons. Please learn to deal with your issues without being a *****.
Be careful and read their return policy. They claim items which other resellers (i.e caulk) have shelf life so they will do anything to not return these whereas all the other flooring stores especially big box would have no problem. Make sure you dont order more than you need or better yet dont order at all from them. I should have looked at other sources from Color Fast suppliers since they drop shipped anyway
Stay away from this company.Made a order ,paid $500 for two day shipping.After 3days still didnt shipped .You can find much cheaper product and faster service anywhere else.
Business response:
Hello *******, I'm sorry to hear that you were not satisfied with your purchase. Looking at your order, it seems you placed your order rather late on a Friday night several hours after we closed. Our policy on the site states that for same-day shipping, orders must be received by noon central time to have a chance to go. When we opened back up on Monday, we processed your order and got it shipped right away. We had also went ahead and upgraded you to Next Day Air, when you paid for Two Day Air to get it to you sooner, so it ... read more
I have been a customer for years at ToolsforFlooring. I thought they were a good company until my most recent purchase. It was a D-1 flooring cutter that I paid over $400 for. I took it out of the box, put it together and tried to use it. The cutter didn't cut 12mm boards. I made a mistake as I was looking at many of their cutters and didn't realized it didn't accommodate 12mm. I called and emailed them pictures since I just pulled it out of the box. I figured that since I was going to order another cutter from them, it shou... read more
Business response:
Hello *******, Want to apologize for the inconvenience you had with your previous purchase. I looked up your account and see two orders made, one being a D-Cut last month that I believe is the one you're referring to. Looking at the order, it seems your order was fully refund, and the cutter was not shipped back allowing you to keep it. If there is any issues or questions you have regarding your order still, please let me know however it looks like you have the cutter still and the money you spent so might be all set. If you... read more
Like many, I typically only leave reviews when I have had a negative experience. However, I feel this company deserved a review as I had a nice experience with them. The order was fulfilled correctly, shipped quickly, and arrived early. I had some items from Rubi after my project to return and the return process was much easier than I anticipated for a small business. The reason I use "big business" companies (AMZ, HD, etc.) is for the ease in ordering AND returns. T4F was up to the task. Thanks, B in **
Do not order from them! Biggest runaround Ive ever experienced in my construction career. Did 2 day shipping. Waited and waited only to be told after I had to call them that it couldnt be shipped in 2 days it would be 3 to 4 weeks. Then waited and waited and had to call again and was told I never confirmed the order but my money was taken out the day I called the first time. Absolutely a train wreck of a business. No communication at all.
Business response:
Hello ****, I'm sorry to hear you were not satisfied with your experience ordering from our site. I found your order and see the issues you've mentioned. It looks like the item you purchased was a special-order part for a tool. These orders are sourced direct from the manufacturer, and when we sent the order over, they stated it wouldn't be available for 3-4 weeks. It looks like we did send you an email on the same day you ordered alerting you of this delay, however this order still had a couple misguided decisions that I've... read more
Had a very pleasant experience with my very first purchase with these folks. I received my IQ Power Tools tile saw a day sooner than delivery date. Kudos to everyone we who made this quick delivery happen.
Do not order from this company! I placed an order on April 6th. They took my money said said it would arrive in 3-5 days. On April 18th it still had no arrived. I had not received any messages from them. I call and was told that the item was on hold due to being out of stock but that it was coming back in stock and should arrive that week. Fast forward another week to April 25th. Still no messages or product. I called back again and told again that the product is on hold but scheduled to come off hold tomorrow. Yeah I heard ... read more
Frequently asked questions about Tools 4 Flooring
How is Tools 4 Flooring rated?
Tools 4 Flooring has a 4.6 star rating with 1,624 reviews.
When is Tools 4 Flooring open?
Tools 4 Flooring is open now. It will close at 4:30 p.m.
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