TLC Motors Inc. is a family owned business that has been in business since 1992. Customer service & satisfaction has always been our first priority. Due to our excellent reputation within the community, the quality of our vehicles and our unbeatable prices, most of our business comes from repeat and referral customers. Our pre-owned vehicles are hand picked by our professional buyers. Many of our vehicles are still under a full-factory warranty;However, for those that are not, extended warranties are available. We also have an excellent finance department with programs that fit most finance needs. We look forward to earning your business and turning you into a life-time customer. Come viSuggest edits
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19 days ago
3 months ago
Matt, the vehicle you purchased was a trade-in that is 13 years old with quite a bit of mileage on it. Not sure if you are implying that we did something intentionally to make a 13 year old axle malfunction or a 13 year old radiator hose to wear but that is the nature of the beast there. If a lower maintenance vehicle is what you were expecting or in need of we would be glad to trade you out of the Volvo and get you into one of our late model low mileage vehicles. Sorry, we dropped the ball on the mirror we forgot to send. There was a nationwide pandemic with this Corona Virus and we’ve just been trying to keep our heads on straight for the past couple weeks. I’m going to have our guys pull your “we owe” document and if we promised you a mirror I’m going to make sure you get your mirror! If you need anything else just message us on here or feel free to give us a call. Sorry again, we are human, we make mistakes but we’ll do our best to make it right.
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4 months ago
Sorry for the inconvenience Stephanie. I will address it with my staff. Not sure how far you traveled but please let me know if I can fill up your gas tank for the inconvenience. I would also be glad to have the vehicle brought to your place of work or home when it comes out of service if you are still interested. My sincere apologies 😔
4 months ago
Thank you for your review Tanya! You are greatly appreciated and valued as a customer!
4 months ago
Sorry but this is in no way a sales technique or a sales scheme. Folks underestimate how many cars we sell and how fast we sell them because we are not a major franchise dealer. It’s tax season right now and we just came off a month selling 154 cars. We sell many of these cars before they get off the truck. Sorry you missed the one you were interested but it’s nothing we have any control over. I’d recommend placing a deposit to hold the vehicle if you are seriously interested in it because it’s very possible that unit may sell before you make it to the dealership.
5 months ago
Leslie, I apologize about your experience, I will definitely have a talk with Christian about the way he handled this situation. It could have, should have been handled a little differently. We are also considering posting our Deposit Policy somewhere on our website as this happens quite often. We are a high-volume store and sell a lot of vehicles rather quickly and unfortunately this is something that happens from time to time. I believe it was a Buick Encore that you were interested in, I would be more than glad to source you another vehicle that you would like and try to make you an exceptionally good deal to make up for the situation. Not to make any excuses but we were overwhelmed and understaffed for the amount of customers we had this past Saturday. If one of my managers or myself knew about this situation we would have offered to fill up your fuel tank or try to source another vehicle for you and apologize. We would be still glad to fill up your fuel tank if that helps the situation. If you are interested in us sourcing another vehicle for you or if you have any other comments please feel free to email me at email@example.com Warm Regards, -Joe Marzouca