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Time Warner Cable
- Other
- Dallas, TX
About this business
Location details
5001 Spring Valley Rd, Ste 350E, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
everything you have heard about their customer service is true simply horrid if you are close to a node it works don't waste time with them If any problems, drop it as fast as you can, unlikely to resolve and wastes time. they have almost no internal communication or capacity for problemsolving or continuity
Time Warner Cable (TWC) is a complete failure. They scheduled to meet me at my home for installation. I had to take time off for 1 hour. The technician called and informed he is going to be late by an hour. So, waited for 2 hours and then, 3. I lost pay for the entire afternoon.All this while, I tried reaching TWC customer service and the technician. Technician does not pick up the call. TWC customer services takes down info and says will call me. The next day, I called again and the customer service agent speaks to the cust... read more
Worst Customer Service in Texas – Time Warner Cable is a joke....no service at all.....there motto is "We'll do business when we are ready". The company could care less about what the consumer really think about their organization. TWC had been requesting for months that I come back to them for services......I decide to give them my business......and from there the service went to below an unacceptable level. The company failed to meet their installation dates promised and failed horribly in their services to correct the blu... read more
Brigham colbert – Time warner cable
My new name for them is TIME WASTER CABLE!! Customer service is so poor that I spent a total of 5 hours this past week - mostly on hold, being transferred to here and there. They start from square one every time. We have had our internet drop off several times a day since they took over Comcast. Nothing they have done has worked yet - new $75 direct line, 3 modem tradeouts...we have to switch to dsl.
TWC Is no bueno – I have constant conectivity problems. The tech support on the phone operate out of a book and knows nothing about the systems. Wait time to get an indivual out to help you repair TWC systems 4 to 5 days (but the will connect you same day). When the tech come they call let the phone ring once and cancelled the appointment. Appointments are during working hours so take the day off work. When the problem is fix they do not know what was fixed but its fixed now call us if it happens again. (call and wait 4 to 5... read more
Frequently asked questions about Time Warner Cable
How is Time Warner Cable rated?
Time Warner Cable has a 1 star rating with 8 reviews.
When is Time Warner Cable open?
Time Warner Cable is closed now. It will open at 9:00 a.m.
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