Time Warner

Lucy R. 

on Citysearch

13 years ago

Crazy Cable! – I switched to Time Warner for the "bundle"... well, for the last year I have had every problem you can think of! Not just a few, 12 months worth of problems! Plus the lan line number was NEVER given to anyone; however I got millions of calls from telemarketer. Wonder how they got my phone number? This past weekend, channels that I PAY for were "not available at this time... try again later"... Nothing was available. I call customer service and the recording says "I see you are not in the lower Los Angeles area... read more

Alex S. 

on Citysearch

13 years ago

A Nightmare!! – I must say by far the worst service ever. I ended up droping their service and I've advised all my friends to do so as well. I have be so pissed off by this company that I've made it a priority to expose their ruthless service tactics. They will literally put you on hold for 10's of minutes and then hang up on you. Yes, happened to me many times until I decided to drop them like a bad habit. I wish the worst for this company and I hope it goes under 

Reetu 

on Citysearch

13 years ago

Bulldozers – I was without service for 4 months due to a bad modem, called daily, was treated horribly & still charged for those months! They are the inventors of lies & will not accept any responsibility! Used my cellphone in the place of the phone service with them & internet during that time. AWFUL! 

satin4me 

on Citysearch

13 years ago

Customer Service Problems – Just want to confirm if you ever CANCEL your service and the technician comes to retrieve the cable box, make sure you get a RECIEPT. If he say you dont need one pleaseeee insist that he give you one. REASON IS BECAUSE, when I gave a technician a cable box he never reported it returned and now we are receiving COLLECTION MAIL for a bill of $300.00 regarding the box. When we called Time warner they indicated that it was returned but we are still getting COLLECTION MAIL. SO always get proof that you... read more

kittenpurr 

on Citysearch

14 years ago

Rated #4 in poor customer Service on the news!! – I can confirm that to the fullest. We were customers with Time Warner Cable, then we had trouble with a bad modem, it would shut down the net/phone services from June till Sept. 2010, they were called weekly, because I have seriuos life threating illenss, we needed a company I could rely on. They loss records of calls, I have been hung up on, being insinuated that I was a liar!! Been told "We can't give out CA's phone number because they are dealing with IMPORTANT CUSTOMERS."... read more