Terrorizing experience living here. I keep to myself and I am being harassed by my neighbors and the office does nothing!! Michelle the manager seems like she doesn't want to deal with any of the issues. I don't get any reply's from my emails and they don't help the situation. Basically they are waiting for my neighbor to get physical with me before they do anything. That is crazy!!! And now apparently there are child predators living in the complex. Get me out of this nightmare.
This office staff is some of the most unprofessional, untimely, careless, inconsiderate and incompetent staff I have ever seen in my life! Countless maintenance problems! Leaking air conditioning for weeks! Ac doesn’t properly work and they won’t replace it! Toilet broken for weeks! Work orders closed and never completed! I do NOT recommend this place at all.... may look nice on the outside but run! because the office staff makes it a terrible experience!
This is probably the worse place I’ve lived in Florida hands down and I lived in 6 different places. Don’t know where start,
1. The apartment are so old that’s the duct system in our had no record when the last time it was clean. The place is so dusty that at times you can barely breath. After I begged for some service after they didn’t reply for more than a week, I then had to contact their corporate to get the duct system clean. I went thru 3 humidifier in 7 months, last one I had to clean every other night.
2. The air con... read more
Maintenance requests takes weeks to be addressed. People shooting up drugs and having sex in the parking lots. Management never responds to emails, phone calls or anything and office staff just tells you they will follow up but never do.
Business response:
Hi Jody, we are disappointed that your experience with our community has not been as positive as we would hope. Our management team has reached out to you regarding the issues you mentioned in your review and are working towards a resolution. If you have any other questions or concerns please reach out directly by calling our office at (407) 788-1187 or stopping by to speak with one of our team members. Take care.
Maintenance requests takes weeks to be addressed if they ever are. Flooring in living room and bathroom is coming up and Maintenance Supervisor tells us he is so backed up to not submit any more requests. Supervisor comes over to look at issues and tells me he doesn't want to talk to me he wants to only talk to the "Captain".. Its an endless run around.
Business response:
Hi Jody, we are disappointed that your experience with our community has not been as positive as we would hope. Our management team has reached out to you regarding the issues you mentioned in your review and are working towards a resolution. If you have any other questions or concerns please reach out directly by calling our office at (407) 788-1187 or stopping by to speak with one of our team members. Take care.
Timberlake Apartments have a major bat problem and the property company does not care that their residents are endangered by these disease carrying creatures.
Business response:
Hi Erin, thank you for bringing your concerns to our management's attention. We will look into this and recommend that if you have any questions or concerns to reach out directly by calling our office at (407) 788-1187 or stopping by to speak with one of our team members.
so far it is very quiet place all the time nice and clean relaxing I love the scenery because it's and Outdoor appearance loss of trees lots of shade one complaint no parking spaces
Great Floorplan and Location
I’m on my 3rd year here now and it really has been an exceptional living experience. The location is amazing. There’s so much to do around the area and it’s a short drive to Winter Park and downtown. The Altamonte area is pretty great too. There are spectacular amenities and I have a spacious floor plan with a high ceilings. The landscaping is nice too (palm trees and plants that give you a classic Florida vibe). I haven’t had any bugs in my apartment either. I would say the main selling points f... read more
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