Tiffany & Co.

Antonina Zhuklina 

on Google

2 months ago

I am filing a complaint regarding a Tiffany & Co. bracelet purchased in August 2024 at Sherway Gardens, Toronto. The charm was lost due to the attachment failing during normal wear, not misuse. Given the short time since purchase, this does not meet reasonable durability expectations. Tiffany declined a goodwill resolution and offered only a paid repair. I am requesting a full repair and replacement at no cost. This situation has significantly affected my confidence in the quality of the product. 

Miss Morgan 

on Google

2 months ago

If you are looking to buy a piece of fine jewelry or if you need to service your Tiffany jewelry you own already, come to this location and ask for Anthony. That young man has excellent customer service skills that surpass all the reps who have helped me over the years. There is a certain level of care and attention to detail that u always expect at Tiffany's and perhaps I take for granted. But my last visit left me feeling very good. I felt seen, heard, appreciated, and of course, made my shopping experience worthwhile. I c... read more

Viv R 

on Google

3 months ago

I brought my bracelet in for service because the clasp repeatedly opened during normal wear. The issue was acknowledged and I paid to have the clasp repaired. Unfortunately, within one week of that repair, the clasp failed again and the bracelet detached and was lost. Because the clasp failure caused the loss, the bracelet was obviously no longer available for inspection. Despite the fact that the bracelet had just been serviced for the exact issue that ultimately caused it to fall off, the company’s position was that they c... read more

Cristina K 

on Google

4 months ago

Extremely disappointed. We were assisted by Fay. Please avoid this lady. As experienced as she may be, she is not forthright about the policies in particular for returns and refunds and she will just try to sell you and upsell you until you are quite saddened and weary of the whole Tiffany experience. We love Tiffany and own many beautiful pieces and would not go anywhere else for our heirloom jewels but for this reason we will not go back to the Yorkdale location.