Thrifty Car Rental

Hannah Sherbourne 

on Google

4 months ago

Really awesome first rental experience. I was nervous after reading reviews but I checked in with a super nice guy, got my rental swiftly and the process was flawless. Had a great car and no issues!! Would rent again from here. 

Travis Harmon 

on Google

4 months ago

This review is not necessarily a review for this specific location. This is more for the company in general. When trying to change the return location, I spent more than seven hours on the phone. Their process for extending and modifying return location is broken. I called the reservations line the customer service line, I called more than 20 thrifty car rental locations and no one could help. There were a couple of compassionate people that tried to help But we’re unable to do so. I will never rent from thrifty, Hertz, or D... read more

Loreta L 

on Google

4 months ago

The employees here hate their job and act annoyed when you need help, especially Ryan, Sorry I asked you to do what you are being paid for. 

Kaye Maravilla 

on Google

6 months ago

Horrible experience with Thrifty. Long wait times to see an agent at the LAX rental. Booked and paid for a Mazda cx5 (or similar) however the agent tried to tell me I only booked a compact SUV and tried upselling me on the vehicle I already booked. I was told there will be a deposit of $300 but will get it back within 24 hours of return. I returned the vehicle at the Santa Ana location and ended up getting charged $300 for a "cleaning fee". I left the vehicle as I received it. Never ate nor did I leave any garbage in the car... read more