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1958 Steam Way, Round Rock, TX, 78665, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I had a warranty issue and they provided the replacement parts with no hassle
The unit has worked very well. It was replaced under warranty as a result of my own ignorance in purging the steamer but the customer service team were very responsive and professional in handling the return and replacement.
I own a Pro 365 and having moved it to another room, needed a new controller, steam head and drainage pan. I was having no success with retail distributors, so I dealt directly with Thermosol. I had an excellent experience with Ian who knew exactly which parts I wanted , as well as which were best suited for my application. Hope to interact with Ian again if I ever need anything else.
Review of Thermasol I recently attempted to purchase products from Thermasol, a company that positions itself as a provider of premium offerings. Unfortunately, my experience was less than satisfactory. Upon calling their facility, I encountered a lack of responsiveness from the front desk staff. The representative I interacted with seemed unmotivated and did not follow up with me via email, despite my inquiries. This experience left me perplexed about Thermasol's commitment to customer service, especially as a builder who a... read more
Customer service is a clown show, I’d recommend not working with this company at all. Run run run
Thermasol has a 4.8 star rating with 233 reviews.
Thermasol is open now. It will close at 6:00 p.m.
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