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Thermal Exchange Service inc
- Contractors
- Toronto, ON
About this business
Thermal Exchange Service is a condo heating and air conditioning specialist. We specialize in heat pumps and fan coil units located in your condo suite. Thermal Exchange has been an authorized service provider for The Whalen Company for over 20 years.
Location details
325 Weston Rd unit 9D, Toronto, ON, M6N 3P1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I’ve had an incredibly frustrating experience with this company. The only reason I reached out in the first place was because they handled the inspection at my condo. Since then, I’ve called multiple times to arrange services and even followed up over email — only to be completely ignored. After one short reply, they ghosted me entirely. I’ve been trying to get in touch for weeks, and the lack of communication is unacceptable. The customer service is absolutely terrible. If this is how they treat potential clients, I can onl... read more
Great company! Professional, knowledgeable and they go above and beyond. I contacted Thermal Exchange because they were highly recommended by others in my condo building. We had a great experience from start to finish. They were quick to respond to my inquiries (even responding outside of business hours) and the service technician was very knowledgeable and took the time to explain the issue and what they were doing. Our heat pump was repaired quickly even though it broke during an especially busy time/during a heat wave. We... read more
Alex came and fixed a heat pump for me. He was professional, courteous, prompt and pleasant to deal with. Would highly recommend!
Warning! This company excels at practicing predatory behaviour. They charge $2000 for parts that cost them $50 from suppliers. Their speciality is taking advantage of people’s kindness and lack of knowledge. Stay away!
John and Steve are super! I had heat pumps changed for one of our properties updating old thermostats with NEST thermostats. I upgraded to new Whalen heat pumps, and John was able to walk me through everything in layman's terms. Steve came in to do the job, and it was seamless. Both John and Steve are professional, knowledgeable, and overall provide a great level of customer service.
Frequently asked questions about Thermal Exchange Service inc
How is Thermal Exchange Service inc rated?
Thermal Exchange Service inc has a 4.3 star rating with 40 reviews.
When is Thermal Exchange Service inc open?
Thermal Exchange Service inc is closed now. It will open tomorrow at 8:00 a.m.
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