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The Yankee Retail Company

4.4

About this business

The Home Decorating Company offers home decor products including but not limited to beds and bedding, glassware, china, furniture, crystal and more. 

Location details

841 CT-32 #12, Nichols Hills, CT, 06254, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
Sun9:00 a.m. to 5:00 p.m.
4.427 reviews
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Mary Ann B.'s profile image
Mary Ann B. 
8 years ago

I recently purchase a gorgeous set of drapes and valances from the company. The company was very easy to work with. I had no problem with the process from beginning to end. The order arrived quickly and in perfect condition. Would highly recommend them to friends and family. 

Donia F.'s profile image
Donia F. 
8 years ago

I placed an order in July of 2016. Part of that order was shipped just a few days later, and my credit card was charged for the total discounted price less the undiscounted price for the items that had not shipped. They were running a promotion at the time for 25% off all orders over $250. Over the course of the next few months, I got an email once or twice per month saying that "the manufacturer requires additional time to complete our order...". Then in late October, I got an email saying they had encountered a problem and... read more

Business response:

*****, We do apologize for this poor service you have received . As we have communicated with you we would like to ensure that you are satisfied with your transaction. A member of our customer service staff has sent you an email and left you a voicemail so that we are able to resolve this quickly. 

C. K.'s profile image
C. K. 
8 years ago

I ordered a bed set (comforter, bed skirt, shams as well as 2 decorative pillows) from * ***** *** **** back in July. Although it took a long time to receive it, the Casandra bed set I selected is just beautiful. The fabric is lovely and the colors were true to that shown on the site. It is everything I hoped for and really more than I expected -- and the price was extremely reasonable. Because * ***** moved a warehouse over the summer, my order was delayed. I was very frustrated; however, Melissa and Stephanie (Customer Ser... read more

TW's profile image
9 years ago

This is a fabulous company and offered me assistance as I needed it! 

T. K.'s profile image
T. K. 
9 years ago

I had a very pleasant experience with this company and I love the products I ordered. Great quality. My package was lost in shipping and the customer service was exceptional helping to locate it. 

C. S.'s profile image
C. S. 
9 years ago

Horrible company to deal with. I bought a comforter for them and had delivery issue. Order was still pending and not deliver 12 days after purchase. I tried to contact them by phone on multiple occasions and no one ever answered, left 2 voicemails and they NEVER returned my calls. Was able to chat on their website with a customer service representative and again I was supposed to be updated and received and email the same day by 6:00pm EST and I never received the email. I contact them again the next day via chat because it ... read more

Business response:

*******, We do apologize for the inconveniences which you experienced. I see that your bedding has been delivered, please let us know if you have any issues regarding this. Our customer Service Manager, Melissa would be glad to accommodate you her contact email is ************************ or via phone ###-###-#### ex ***. 

Frequently asked questions about The Yankee Retail Company

How is The Yankee Retail Company rated?

The Yankee Retail Company has a 4.4 star rating with 27 reviews. 

When is The Yankee Retail Company open?

The Yankee Retail Company is closed now. It will open tomorrow at 9:00 a.m. 

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