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The Visual Connection

3.7

About this business

Location details

2816 Wheaton Way, Bremerton, WA, 98310, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.7127 reviews
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Adrienne B.'s profile image
Adrienne B. 
3 years ago

The worst and discriminatory. Incompetent staff and won’t fit glasses. Save your money and go somewhere else. They will do anything to get you to buy their own frames including refuse to fit glasses after you just get lenses and then say they are broke so buy ours. Lies and dishonest business practice. 

Harvey K.'s profile image
Harvey K. 
4 years ago

The worst experience that I ever had. The VA assigned me to Visual Connection because staff was short at the VA. I got the referral from the VA and called these people to set up an appointment. The person on the phone set me up with an appointment, and mailed me paperwork to fill out. A week before my appointment, I asked to see if I could swing by to find the location and turn in the paperwork. I was told that was ok. The office was closed between 1200-1330. There were blanks because I did not understand the questions. I ... read more

Jorge U.'s profile image
Jorge U. 
4 years ago

Terrible customer service, poor selection, all they want is ($$$). I work FT 8-5 so decided to call and make the last appointment available they had which was 4PM. Arrived a few minutes before, got all checked in and got my exams for glasses (frame) and also contact (they charge extra for it, some clinics don't which is fine) so it took about 35-45 min to complete everything as the Optometrist kept going in/out of the room. Once the exam was completed, they gave me some contact lenses to trial at home so I proceeded to look ... read more

Frequently asked questions about The Visual Connection

How is The Visual Connection rated?

The Visual Connection has a 3.7 star rating with 127 reviews. 

When is The Visual Connection open?

The Visual Connection is closed now. It will open at 9:00 a.m. 

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