The UPS Store

Brian C 

on BBB

3 years ago

My wife was assaulted by one of the employees while trying to ship a package. Police were involved and the owner refused to reales the video footage from the store. 

Melissa Z 

on BBB

3 years ago

This review is for the delivery experience I had. The door **** rang, when I opened up it was a *** delivery man holding a package. I opened the door, said hello and thank you and reached for the package. He told me he needed a signature from (my first name, attempted to say last name). I said that was me, and stated my name. He ruffled his eye brows and looked confused, he questioned "Really?" at which I responded with "Yes," stating my name again and pointed to the name printed on the mailbox. He said he needed an adult ov... read more

Desiree V 

on BBB

4 years ago

High value Package sent from this location (vehicle parts) with 2 day delivery to *********. 5 days later the package still cannot be found.. Last physical location for scanning was ******** ********. ******** care and loss prevention are being completely useless in finding the package. These are hard to find parts for a truck that is sub-contracted to run just-in-time *** loads. With this location and the company's history of lost packages and lack of tracking information, cheaper and easier to just rent a car and run your ... read more

mark s 

on BBB

4 years ago

Dropped off workout monitor on 11/14 at 10am in the morning to be packaging and shipped UPS ground. Paid $120, $40 for packaging and the remainder for shipping. 2 days later, I discovered item still has not been shipped. I called the and asked about this and the associate I spoke to said the item is still there, has not been shipped and he is not able to help me. Only the original person on Tuesday 11/14 can ship the item. The rude associate then asks me if I have ever worked at the UPS store because I really have no underst... read more

BetterService 

on BBB

4 years ago

Called in to ask about their notary services and the guy hung up on me because I had questions on how that's done. You can't expect a customer to know how these things are done, it's not like it's an everyday thing. I own a business and my employee talks to my customers like that, that would be his last day at the job. Really rude personnel on the front end. whoever that was. (I think it was David). Had to call another UPS location and they explained to me everything patiently, gave me a couple of options, and told me to eve... read more