The UPS Store

Andrew S 

on BBB

8 months ago

Review Title: Unethical Pricing & Zero Accountability – AVOID This UPS Store I am beyond appalled by the predatory pricing practices of this UPS Store. Yesterday, my assistant was charged a staggering $5,000 to ship 40 standard posters—a price so egregious it defies all reasonable business practices. At no point did the store disclose or provide any prior notification of the cost before finalizing the transaction. This was not just an overcharge—it was an outright exploitation of trust. To make matters worse, when we raised ... read more

Andrew S 

on BBB

8 months ago

Review Title: Unethical Pricing & Zero Accountability – AVOID This UPS Store I am beyond appalled by the predatory pricing practices of this UPS Store. Yesterday, my assistant was charged a staggering $5,000 to ship 40 standard posters—a price so egregious it defies all reasonable business practices. At no point did the store disclose or provide any prior notification of the cost before finalizing the transaction. This was not just an overcharge—it was an outright exploitation of trust. To make matters worse, when we raised ... read more

SHERRI W 

on BBB

a year ago

I found the owner of the store to be very rude confrontational and unprofessional towards customers on the phone I called recently to ask for assistance on clarification of a cell phone that had to be shipped out with a label already included in the end I was able to get the issue resolved but my point of this message is the owner handle the situation very unprofessional was not apologetic and actually hung up the phone on me. 

Jasmine S 

on BBB

2 years ago

Store 7170 is actually the store I had an issue with but that store is not listed. I had my luggage shipped to me in NO and was given the wrong address to the place I was staying. Once I noticed, I called UPS & had the address corrected for a fee. At no time did they mention that changing the address (a few blocks down the road, same street) would change the delivery date. This was on a Fri, so I called once i realized it had not been delivered and they told me that it had been taken back to the warehouse. My new delivery da... read more

Michael K 

on BBB

2 years ago

The store charged my wife $0.59 (after a discount) per “page” for a color copy. However, the pages were front & back. So, we were actually charged $1.18 per sheet of paper (on 20lb paper no less!). The binding was the cheap plastic binding with no protective cover for $9.99! When I spoke to the manager/owner over the phone, she was extremely rude and just continued to repeat herself, instead of trying to work with me. I tried offering advice, but she didn’t want to hear it. I went into the store to talk to her in person. She... read more

Michael K 

on BBB

2 years ago

The store charged my wife $0.59 (after a discount) per “page” for a color copy. However, the pages were front & back. So, we were actually charged $1.18 per sheet of paper (on 20lb paper no less!). The binding was the cheap plastic binding with no protective cover for $9.99! When I spoke to the manager/owner over the phone, she was extremely rude and just continued to repeat herself, instead of trying to work with me. I tried offering advice, but she didn’t want to hear it. I went into the store to talk to her in person. She... read more

Katie F 

on BBB

3 years ago

Flew out of state for a family members funeral and the family member left us a table that was a family heirloom. Since this couldn't be taken back on the plane I paid UPS $400 to ship the 20 lb family heirloom back home. Come to find out later UPS overcharged me almost $300 to ship it. To make things even worse when it arrived the table was decimated, the box was shredded, and the UPS driver just said casually, like he didn't see the damage, "sorry for how the box looks." THERE IS NO AMOUNT OF MONEY THAT MAKES THIS OKAY BECA... read more

NATALIE M 

on BBB

3 years ago

Chronic HORRIBLE customer service at the *** on ******* Road. Nate and fellow staff are extremely unprofessional, rude, combative and argumentative. Please do NOT visit this location, find a branch with quality staff and owner as each store has a different franchise owner. 

Natarajan T 

on BBB

3 years ago

*** is such a fraudulent shipper, looted one of my package which contains more than $500 worth of household items. I shipped 4 packages while relocating to a different location. One of the package was lost on the way and no one in *** could track it. Their website and customer care service is full of garbage, can't get any help out of it. Lastly, they paid $100 for the lost package, though I paid $50 for shipping itself and $500 worth of items in it.