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The Surrey
- Hospitality
- New York, NY
About this business
Nestled in Manhattan's luxurious Upper East Side, The Surrey Hotel is both a familiar destination and an unexpected delight.
Location details
20 E 76th St, New York, NY, 10021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything- check in took too long, room-301- dark, dingy, toilet kept running- asked to fix, nothing happened; breakfast room service- late and hot food was lukewarm at best, coffee old; ordered a cappuccino at 4:50pm- left room around 6:15pm- 1 1/2 hours later never came. But it was sitting- cold- in room at 11:30pm . View from room was a dark, dirty back alley- for $1100 a night this was WORST supposedly 5 star hotel in Manhattan.
RecommendedThe majority of the staff is absolutely lovely. There are some unfriendly women that work at the front desk though. Kindest regards, Robyn Bartling
We cannot praise the Surrey for their dedicated teams who supported ourselves endlessly with the repatriation of our suitcases after the Tui transfer company drove off with them and denied we arrived with luggage. If it hadn’t have been for the determination of the staff members we wouldn’t have only had the clothes we stood up in. Everyone went above and beyond to make arrival special and pleasurable in such a difficult situation. Thank you ❤️❤️
I have stayed at the Surrey for years, often multiple times a year. It became my home away from home. The interiors are divine and the staff were superb. I can’t remember the doorman who always wore his special hat, such a sweet man. Great Upper Eastside location for museums, shopping and restaurants. The close proximity to Central Park is perfect for walking or jogging or take one the Surrey bikes out for a spin.
Elegant with exquisite views and classic rooms.
Love the roof top ....great views
Love it! Amazing rooftop rose garden, the best views and sunsets!! wow!
The attention to every detail of your stay is remarkable! From check in to your cab/car to the airport your needs are accommodated and well cared for. Central Park is steps away for running, walking, or just appreciating. You are well located to explore and enjoy the museums and shopping on Madison or Fifth. I will definitely stay again.
A very special place indeed.
Frequently asked questions about The Surrey
How is The Surrey rated?
The Surrey has a 4.5 star rating with 660 reviews.
When is The Surrey open?
The Surrey is closed now. It will open on Monday at 9:00 a.m.
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