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The Spa at Plaza Cortez
- Day Spas
- Austin, TX
About this business
Allow Us To Pamper You!!!
Location details
13276 Research Blvd, Ste 109, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
https://foursquare.com/v/the-spa-a…/4b917c90f964a5201ec033e3
The Spa at Plaza Cortez...I love The Spa at Plaza Cortez. I have been to this day spa for several years. I even went to Robin before she opened this Spa (the one on Anderson Mill)in Austin. The staff are amazing and treat everyone so special. My favorite facials are by Nataylia. She puts me to sleep! I always tell my husband to get me gift certificates to this place. He has even started going here for massages and facials. I have tried other places, but nothing compares to The Spa at Plaza Cortez. The beds and robes are so c... read more
http://www.mytime.com/…/Spa-at-Pl…/mt-gSjXlkiKqfdIRwVIuNJyUg
I love The Spa at Plaza Cortez. I have been to this day spa for several years. I even went to Robin before she opened this Spa (the one on Anderson Mill)in Austin. The staff are amazing and treat everyone so special. My favorite facials are by Nataylia. She puts me to sleep! I always tell my husband to get me gift certificates to this place. He has even started going here for massages and facials. I have tried other places, but nothing compares to The Spa at Plaza Cortez. The beds and robes are so cozy and I love the fruit w... read more
The Spa at Plaza Cortez,Day Spa Austin The Spa at Plaza Cortez: FEEL ME, I'M SOFT! I came home raving about my treatment at this Spa. So much so that I made everyone touch my skin to feel how amazingly soft it was. Possibly inappropriate? Yes. True? Also yes. I am always labeled a workaholic and I have a hard time relaxing my body, not to mention my brain enough to enjoy treatments like this; but by the end of it I said, "Work? What work?! I'm staying here forever!" I received the body wrap, massage, and facial 3-hour packag... read more
Amazing Massage (review from Evin) – Last year I received a gift certificate for Valentine?s Day for your salon from my husband. I?d never been to a spa before and never had a massage. A few months later I came in and used my certificate for the MOST amazing experience of my life. The certificate was for a 1 hr massage and a 1 hour facial. You were my massage therapist and it was amazing. I?ve got three kids and any time we have a play date, and the other moms start talking about massages and spas, I sing your praises. I tel... read more
Business response:
Thank so much Evin. We are so glad you enjoyed your visit at The Spa at Plaza Cortez. We'd like to offer you 20% discount on your next visit.
Horrible customer service and very unprofessional. – My experience with this business was nothing more than disapointing. I booked an a date with the owner Robin, who apperantly forgot to include my name, however managed to charge my credit card. I do not understand how that may of been. When I spoke with the receptionist to try and resolve the issue she informed me that Robin was too busy to resolve my issue. So now I don't have an appointment and my credit card has already been charged. I'am sorry to have chosen to do busi... read more
Business response:
Dear erisas, I am so sorry for the miscommunication on her appointment date. I hope by crediting your account per your request when I spoke to you the day your wife unfortunately came in for her Mothers day appointment. We had her booked for the previous week-end.. Again I am so sorry for the miscommunication on her appointment date. If there is anything else we can do to make this right please call me personally. Robin
Bad Customer Service – Usually when you book an appointment at a spa, you are expecting that the service provider will show up to do the service. In fact, in many cases, if you, the customer, don't show up, they will charge you! Today I had an appointment at Plaza Cortez for a brow wax and when I arrived, the receptionist informs me that the aesthetician has left for the day and I wouldn't be able to get my service. I asked why they couldn't have called and they claimed they didn't have my name yet I provided it (read spelle... read more
Business response:
Dear Jrgaustin, I am so sorry that there was no one available to wax your eyebrows. We have taken measures to not allow this to happen again. I know this doesn't help you at this point. But I wanted you to know your complaint was noted and helpful for the future. Of course, we refunded your gift certificate back then, but if there anything I can do for you to make ammends, please call me personally. Robin
Disappointed with Waxing – I went to Robin twice for the waxing services. She uses a unique product called NuFree. I really liked the product but both times I received a less than satisfactory wax job that took two or three times what it normally takes a good practitioner. The first time we were interrupted by her coworker and Robin left in the middle of the service leaving me covered in wax while she helped someone else. After the wax jobs were complete and she left me to dress I realized that there was still a significant ... read more
Frequently asked questions about The Spa at Plaza Cortez
How is The Spa at Plaza Cortez rated?
The Spa at Plaza Cortez has a 3.9 star rating with 19 reviews.
When is The Spa at Plaza Cortez open?
The Spa at Plaza Cortez is closed now. It will open tomorrow at 9:00 a.m.
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