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The Spa at Black Rock
- Spas
- Lahaina, HI
About this business
Location details
2605 Kaanapali Pkwy, Sheraton Maui, Lahaina, HI, 96761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was a disappointing experience. The Spa at Black Rock did not live up to the Sheraton’s four-star standard. The front desk felt unwelcoming, the relaxation room (waiting room) was underwhelming, and the treatment room was bright and noisy. I could hear hotels guests and staff activity from outside throughout my session. While I requested a firm massage, the therapist’s technique felt rushed and harsh rather than soothing. Overall, not the relaxing prenatal experience I was expecting.
I get a massage at almost every resort we stay at—both internationally and in the US—and this was by far my least favorable experience. My masseuse was Chandler. Right when we entered the treatment room, she immediately tried to upsell additional services. Her sales pitch repeated everything the receptionist had already offered and took up valuable time that should have been dedicated to relaxation. I've never had a therapist do this before, and it completely disrupted the calm I was seeking after arriving. The outdoor spa r... read more
Worst massage I’ve had!!! The therapist ran around the room the whole time! Nothing about the massage was professional, therapeutic or relaxing! The hot stones were cold and she barely used them. She would “massage my shoulders then move to my right calf and then my left thigh and then back to my right foot. She literally did laps around the bed and never focused on one area and at time. At one point she sat by the bed and talked to my husband’s therapist. I finally asked if she was done. It was horrible and I’m sick I paid ... read more
My wife and I had amazing massages at The Spa at Black Rock. The setting was amazing with both our rooms feeling the ocean breeze. My wife prenatal massage was super helpful, and she was thankful for how accommodating they were to her in her pregnancy. Nichole was my massage therapist, and it was a deep tissue massage that was healing. We highly recommend this spot!
My wife and I had amazing massages at The Spa at Black Rock. The setting was amazing with both our rooms feeling the ocean breeze. My wife prenatal massage was super helpful, and she was thankful for how accommodating they were to her in her pregnancy. Nichole was my massage therapist, and it was a deep tissue massage that was healing. We highly recommend this spot!
Frequently asked questions about The Spa at Black Rock
How is The Spa at Black Rock rated?
The Spa at Black Rock has a 4 star rating with 89 reviews.
When is The Spa at Black Rock open?
The Spa at Black Rock is open now. It will close at 6:00 p.m.
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