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The Soccer Factory
- Retail
- San Antonio, TX
About this business
Specialties: Soccer Cleats Soccer Equipment Soccer Apparel Club Discounts and Programs Established in 2010. The Soccer Factory is established to benefit the community by offering affordable prices, some of the most qualified customer service representatives, and a unique atmosphere. We guarantee to be one of the best soccer store experiences in your life.
Location details
12066 Starcrest Dr #100, San Antonio, TX, 78247, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Ive been owed a refund since October of this year after they did not supply the uniform I paid for. Every week I followup with them and get the same response, we still have not received approval to send the next report to our accounting department. As soon as we are able to send that you will receive a confirmation email. They acknowledged they owe me money, but wont issue a payment.
Ordered my kids soccer gear which was $400 with no a la carte option back on July 24. All the way until October 12th and nobody still had answers. the support email address that was provided on my invoice clearly doesnt work because I have yet to receive any sort of response to my multiple emails. I was also given the email address of someone specific and talked to him on the phone once, but he never responded to my multiple emails asking for an update on my order. We are almost halfway through the season without uniforms, o... read more
Business response:
Good afternoon, This customer had been notified previously that they are order delays due to the supply chain impacts. This is reiterated in multiple confirmation emails that they receive throughout the order process as well. This customer has received a refund for the unavailable items as they were on a batch refund report that was submitted to our accounting office this morning. The customer will also receive a confirmation email once their refund is complete.
Id leave a zero if I could. False advertising on their website states 2-3 weeks for delivery. Worst experience from a company I have ever encountered. What started out as an exciting venture this year, (using a European brand) has turned into a very frustrating situation. After multiple delays, excuses, stall tactics, slow rolling and unfulfilled promises from the vendor, three of our boxes finally arrived this weekend. Aside from being piecemeal; No kits were complete Most of the jerseys that arrived had logos, names and nu... read more
My name is ****** I have ordered for my son his whole uniform set game training backpack sweat pants and jacket on January 16 2022 it will be 3 months on April 16 I have not received any explanation/email as to why is gonna take all 3 months or more if I dont receive any explanation why I havent received anything I will pull my son from Barcelona Soccer Excellence and ask for a full $360 plus refund and hold both parties responsible for not fulfilling the order as placed in January 16th
This place is horrible when it comes to customer service, absolute worst! I have inquired about a uniform order via email as they instruct one to do, and have yet to hear back. I emailed them 1.5 months ago. Also, our uniform order was partially delivered, and they omitted the fact that they didnt send items. Id run from this company.
**************** is terrible. Working with customer service reps who ignore the chat and or disappear when needing help with the checkout process.The website does not save your design I have had to redesign 3 times and now I will be working on my 4th time redesigning my work. Managers lack urgency and display micromanaging style or managing the online store. Its been a frustrating week filled with disappointing moments, stressful levels of impatience and anger. This has been one of the worst companies as a client to work wit... read more
Frequently asked questions about The Soccer Factory
How is The Soccer Factory rated?
The Soccer Factory has a 4.3 star rating with 414 reviews.
When is The Soccer Factory open?
The Soccer Factory is closed now. It will open tomorrow at 11:00 a.m.
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