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The Soccer Factory
- Retail
- San Antonio, TX
About this business
Specialties: Soccer Cleats Soccer Equipment Soccer Apparel Club Discounts and Programs Established in 2010. The Soccer Factory is established to benefit the community by offering affordable prices, some of the most qualified customer service representatives, and a unique atmosphere. We guarantee to be one of the best soccer store experiences in your life.
Location details
12066 Starcrest Dr #100, San Antonio, TX, 78247, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The Soccer Factory and its team made my uniform purchasing experience completely seamless. Their professionalism, attention to detail, and commitment to customer satisfaction exceeded my expectations. Beyond just providing quality uniforms, the opportunity to work closely with a local San Antonio-based organization opened doors for me to collaborate with multiple clubs and significantly expand my business. Their support has been invaluable, and I cant recommend them highly enough!
I recently had an outstanding experience with The Soccer Factory! The jerseys are made with premium materials that not only look great but also feel incredibly durable. What really sets them apart is the fantastic customer service. The team is attentive, knowledgeable, and went above and beyond to ensure I received exactly what I needed. I highly recommend The Soccer Factory for anyone looking to outfit their team in high quality, custom designed jerseys.
Had a great experience. Jerseys arrived as ordered and on time. We reached out about the order with an email once and they responded within 24 hours. Would recommend and will use them again. No complaints at all.
The Soccer Factory got us the best kits for my soccer team. They were very helpful each step of the way and even got our uniforms faster than expected. Would highly recommend for future orders.
****** has been phenomenal with the customer service. Through emails and phone call, he mocked out a perfect example of how I wanted my uniforms to look. They really focus on the details and wanted to make sure that I was completely satisfied with the uniform. On top of that they gave me options on the best sale. Very pleased with ****** and the soccer factory, will definitely order from here again!
This company makes promises is does not deliver on. I placed an order over two months ago and was told it would take two weeks - socks and *****. Instead I send daily emails trying to get updates and equipment and was shipped defective items that still havent been replaced. This business is terrible and their customer service fails to respond and my multiple requests go unanswered most of the time. Do not use this company regardless of how inexpensive their quote is- you will fight to get your order, its not worth it.
Placed order for my daughter entire club soccer team on July 19th. I was told 3 weeks. At 3 weeks I hadn't heard anything so I emailed several times with no response. I called several days later to see about an update on my order. They said it was sent out for shipping and id receive a tracking number shortly. Kept waiting and no tracking order. I had to be a squeaky wheel to finally hear our order was misplaced in the returns bin? by this time our first game has passed and we didn't have uniforms. Now its been 5 weeks When ... read more
My HS soccer team made an order of home and away kits worth over $1k and their website says they take 2 - 3 weeks. Well, as I have read many others now, they do not comply to their service promise. Very unprofessional business ran by unprofessional people who only take your money!They claim that the delay is due to the manufacturer or wherever they order their jerseys from. Well if that is the case then they need to update their website with more realistic wait times. Also, their website claims most of their catalogue is in-... read more
Business response:
We have attempted to contact ********************* 8 times over the past three days, and he refuses to answer or communicate. We have continuously shared all delays with him. Unfortunately, there are manufacturing delays that are out of our hands that **************** has decided to take out on our business.
Prior to placing a custom order for 9 youth soccer jerseys, I called to inquire on the turn around time. We had a small window of 3 weeks before our first game. When I spoke to the "sales representative" I was quoted 2 1/2 - 3 weeks for production & shipping. I was encouraged to pay for rush shipping to help expedite the delivery; I paid the additional fee to ensure we would have them in time for our first game. I placed the order on February 10th and have yet to receive the order or an update on the status.Additionally, I h... read more
Frequently asked questions about The Soccer Factory
How is The Soccer Factory rated?
The Soccer Factory has a 4.3 star rating with 414 reviews.
When is The Soccer Factory open?
The Soccer Factory is closed now. It will open tomorrow at 10:00 a.m.
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