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The Shade Store
- Home Services
- Palo Alto, CA
About this business
Location details
660 Stanford Shopping Center #163A, Palo Alto, CA, 94304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
UPDATE September 28, 2026: Our curtains remain unresolved, the fourth installation was another failure, where the curtains cannot open properly, they only open halfway. There also may be construction issues with the curtains yet again. Karissa, who appeared so eager to help in her message below, ultimately never responded to any of our messages. Over 6 months into the debacle we are left with few options, as the store refuses to refund us while continuing to botch construction and installation. --- Original review We purch... read more
We purchased premium window treatments from the shade store 4 months ago. When the curtains came, they were manufactured to the wrong dimensions. We waited longer and the curtains were finally remade entirely and were installed. After a few weeks hanging, the stitches on the curtains started falling apart in one of our rooms. The whole process is taking forever and yet we still have defective curtains. Overall, the quality is quite poor relative to the cost of the purchase. An IKEA product might not look as flashy, but at le... read more
While The Shade Store’s products are good, customer service leaves a lot to be desired. The people at the Palo Alto store set up appointments for measurements twice and failed to show up. After 3 months of waiting, they cancelled the installation appointment (confused it with a measurement appointment!). I had made plans to move in based on shade installation. Looks like they don’t take timelines and appointments seriously. Lousy service. I expected better after spending close to $40K. I have not opened the boxes. I don’t kn... read more
The blinds came as ordered. Israel Rangel(possible a misspelling) was prompt and did an excellent job. He finished quickly, demonstrated how the blinds worked and left the space very neat and clean.
Great products, terrible service. We hired them twice to install total black out drapes. While the fabrics and final results are very satisfying, the installation was a pain each time. It feels like we should apologize to the installer for wasting their time. In addition, the communication between the main office (order taker) and installer is definitely broken. Twice the installer were missing some key components (eg. electric drapes vs. manual ones), which leads to the frustration listed above. Sadly, this reputable brand ... read more
Frequently asked questions about The Shade Store
How is The Shade Store rated?
The Shade Store has a 2.9 star rating with 17 reviews.
When is The Shade Store open?
The Shade Store is closed now. It will open at 10:00 a.m.
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