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The Shade Store
- Home Services
- Palo Alto, CA
About this business
Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our Palo Alto showroom located at the Stanford Shopping Center to meet with a design expert and experience our interactive product displays. View our full collection of shades, blinds, and drapery online and order free fabric swatches to find the right style for your home. With our free measurement service, you can expect your window treatments to fit perfectly. All orders ... read more
Location details
660 Stanford Shopping Center #163A, Palo Alto, CA, 94304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Customer service is non existent. I came in during the afternoon on Monday. I was the only one in the store. The lady at the front desk completely ignored me. I said hello to her multiple times. She completely ignored me. Don’t bother coming. It’s just a waste of time.
literally (literally) the worst home investment you can make. It's been over 13 months and we still have issues. Each time that we ask for help, they send a calendar invite for at least 3 weeks out of dates. then send someone. then another person. 12 shades, maybe 7 were good upfront, a few continue to be real stinkers. one literally doesn't fit the window. a technician came and said "yeah, this is good" ... so back in the swirl of terrible experience as I wait, again. Look at this picture! An expert said it was good (and, a... read more
Somebody needs to teach them how to measure. Second time making my shades the wrong size.
Review edited : The shade store customer support team helped us get our initial issue resolved, so I am.now marking our experience as 3 stars. We finally got to a point where we are very happy with the result, I just whish we got there sooner. But it was all worth it in the end. A big thank you to the customer team at the shade store, including a Teresa in the store. You were great.
Very very disappointed. If you are lucky, then Everything goes well, and they deliver the right shade, and install it. However, if anything puts sand in the machine ( like they make a wrong measurement), then you are looking at weeks of back and forth, sometimes with answers, often automated. Essentially, if you go with them, pray everything goes well. I won’t do it again, they charge you for inpecable service , but failed to deliver in our case. I p
Frequently asked questions about The Shade Store
How is The Shade Store rated?
The Shade Store has a 3.4 star rating with 12 reviews.
When is The Shade Store open?
The Shade Store is closed now. It will open tomorrow at 10:00 a.m.
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